Mariam Karim
Madrid
Summary
Dynamic and results-driven professional with experience on excelling customer engagement and problem-solving. Proven ability to enhance client relationships and drive satisfaction through effective communication and adaptability. Skilled in MS Office Suite and passionate about delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Success Intern
Ferryscanner
05.2024 - 07.2024
- Company Overview: Agency (Tourism and Hospitality Sector)
- Managed ferry bookings and customer support
- Assisted in front-office tasks and sales
- Online chats, emails, B2B, B2C
- Determined consumer needs to provide products and services appealing to larger market
- Maintained accurate records of all activities performed throughout internship period
- Audited company's legal documents to verify compliant policies and procedures
Hospitality Assistant
Taverna 37, Four Seasons Astir Palace
05.2023 - 10.2023
- Provided customer service and upsold menu items
- Handled complaints professionally with an aim to resolve issues quickly
- Resolved customer complaints quickly and professionally while maintaining a positive attitude
- Monitored food supplies and ordered additional items as needed
Swimming Coach & Camp Leader
Nautical Club of Vouliagmeni
06.2020 - 07.2022
- Supervised children (ages 5–6) and ensured their safety.
- I taught basic swimming to young children.
- Enforced team rules while maintaining a fun yet disciplined environment at practice sessions
- Encouraged an atmosphere conducive to learning through respect between coaches, athletes and parents
Marketing Specialist
A-Z Advertising
03.2021 - 05.2021
- Managed time effectively by scheduling daily call times based on peak hours or other factors
- Created and distributed promotional materials for direct marketing campaigns
- Promoted company services through direct marketing campaigns
Education
MSc - Science of Marketing
Universidad Carlos III De Madrid
Spain, Madrid07.2025
BSc - International Business Administration
Deree - The American College of Greece
Greece, Athens07.2024
Skills
- MS Office Suite
- NVivo and SPSS
- Presentations
- Social media
- Administrative tasks
- Industry research
- Liknoss & Certus
- Communication
- Problem solving
- Teamwork
- Creativity
- Customer Engagement
- Client relationships
- Goal-oriented mindset
- Adaptability and flexibility
Hobbies and Interests
- Swimming
- Horse Riding
- Writing
Accomplishments
Event Coordinator Business Week Event
- Coordinated event activities, ensuring smooth operations and guest satisfaction during the 'Business Week' event
Event Support Diaplous (Sport) Race
- Assisted with race operations, ensuring seamless coordination, and supporting event logistics for participants and attendees
Languages
Greek
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Customer Success Intern
Ferryscanner
05.2024 - 07.2024
Hospitality Assistant
Taverna 37, Four Seasons Astir Palace
05.2023 - 10.2023
Marketing Specialist
A-Z Advertising
03.2021 - 05.2021
Swimming Coach & Camp Leader
Nautical Club of Vouliagmeni
06.2020 - 07.2022
MSc - Science of Marketing
Universidad Carlos III De Madrid
BSc - International Business Administration
Deree - The American College of Greece
Similar Profiles
Shanshan ChenShanshan Chen
Senior Account Manager at Alibaba.comSenior Account Manager at Alibaba.com
Ainara VelaAinara Vela
Senior Translator (English <> Spanish) at SeproTec Multilingual SolutionsSenior Translator (English <> Spanish) at SeproTec Multilingual Solutions
Alejandro ZakzukAlejandro Zakzuk
Medical Intern at Mederi HospitalMedical Intern at Mederi Hospital
Alexander Mejía GuzmánAlexander Mejía Guzmán
Security Process Specialist at KLYMSecurity Process Specialist at KLYM
KATHERINE MITCHELLKATHERINE MITCHELL
Customer Success Intern at ROBINCustomer Success Intern at ROBIN