Maria Lan Pedra Martínez

Strong analytical and synthesis skills and solid knowledge of the EU’s external action and EU relations with Asia. Proven track record in applying research and analysis skills across diverse environments, including a pivotal role at the General Directorate of Development Cooperation of the Generalitat de Catalunya. Excelled in teamwork and collaboration, while significantly contributing to planning and reporting of development cooperation projects. Demonstrates a keen ability to adapt to changing and multicultural environments and has a strong foundation in administrative tasks. Ambitious and eager to learn. Strong problem-solving and self-management competencies.

Receptionist - Noatum Holdings (March 2023-November 2023)

• Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

General Service Assistant - Armonia Soft Facilities (July 2022-February 2023)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered phone promptly and directed incoming calls to correct offices. Manage, receive, sort and distribute daily mail/deliveries and control access via the reception desk (issuing of visitor badges)
• As a back-up receptionist, I I was trained to cover various receptions, thus adapting to the needs of each client and service, among which are included the Boston Consulting Group (BCG) Marsh McLennan, the World Trade Center Barcelona, PricewaterhouseCoopers (PwC), KPMG, Credit Suisse, ISDIN or SAP.

Intercultural Mediator - STAFFPREMIUM, S.L.

• Visitor and customer service at Casa Batlló, an important monument of Barcelona. The main tasks consisted of distributing and preparing the videoguides for the visitors, their loading, delivery and reception.