Maria Fernanda Velasco Zermeno
Guadalajara,Mexico
Summary
Driven professional with abackground in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within agrowing company.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Broker
United Capital and Merchant Services
NY, NY
05.2023 - Current
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
- Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
- Reviewed stop-loss reporting to customer accounts and ensured compliance with policies and procedures for release of information.
- Analysed sales to identify top-performing products.
- Achieved exceptional client satisfaction feedback and ratings.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
HealthCare Assistant
Be Independent Home Care
Dublin, Ireland
01.2020 - 11.2022
- Providing high standard of care for elderly patients with a focus on everyday care such as personal hygiene, mental stimulation and general well-being
- Responding to Responsive Behaviours in dementia care
- Assisting clients with day to day activities
- Establishing rapport with the clients
- Acting in the best interest of clients while complying to the company policy and guidelines
- Successfully performed duties at homes of clients of various age groups
- Prepared meals for clients and assisted with feeding when required
- Liaising with families
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
Sales Representative
Tequila Siete Leguas S.A. de C.V.
Guadalajara, Mexico
10.2014 - 09.2018
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Responded to telephone and in-person requests for information.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Helped resolve client problems quickly with superior customer service.
- Resolved customer concerns promptly to maintain satisfaction.
Administrative Asst
COMUDE, Sports Council
01.2014 - 01.2018
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Education
Degree - Tourism, Sports Science
UDG
Mexico 09.2014 - 06.2018
Skills
- Problem-solving
- Business relationship building
- Interpersonal communication
- Multitasking
- Hardworking
- Customer service
- Communication skills
Languages
English
Fluent
Spanish
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Broker
United Capital and Merchant Services
05.2023 - Current
HealthCare Assistant
Be Independent Home Care
01.2020 - 11.2022
Sales Representative
Tequila Siete Leguas S.A. de C.V.
10.2014 - 09.2018
Degree - Tourism, Sports Science
UDG
09.2014 - 06.2018
Administrative Asst
COMUDE, Sports Council
01.2014 - 01.2018
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