MARIA CAROLINA OSPINA VALENCIA

• Organized and managed household staff including maids, cooks, gardeners, chauffeurs.
• Management of food preparation and cooking times.
• Breakfast (and other meals) organization and shopping management.
• Assist the chef in the meal preparation process and assist with table service.
• Maintained an inventory of supplies necessary for daily operations of the house or estate.

Inventory and supplier

• Supervised and trained team members in daily operations, customer service, safety and sanitation standards.
• Organized work schedules to ensure adequate coverage during peak hours.
• Customer service and cash handling.
• Responsible for receiving suppliers and controlling delivery notes.

• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Guest check-in and check-out.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Breakfast setup and maintenance of common areas.

• Organized and managed travel itineraries for passengers, including scheduling stops along the route.
• Followed strict safety protocols while driving in order to protect passengers' lives and property.
• Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
• Transported high-value clients with professionalism and discretion.