Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Maria Brigitte Suárez Staub

Cervello

Summary

Experience airline worker with over 25 years of experience in assisting aircraft passengers. Excellent reputation for resolving problems and improving customer satisfaction.


Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
years of professional experience

Work History

www.preparatuingles.com

Online English Teacher
07.2020 - Current

Job overview

  • Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
  • Gently corrected student pronunciation and grammar to improve conversation skills.
  • Maintained schedule of appointments and worked up to 40 hours each week.
  • Used pre-written curriculum to teach students English via remote video conferencing.

Escola Teide

Geman and English Teacher
03.2023 - 06.2023

Job overview

  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Provided grades and progress reports to evaluate student learning needs.

Spitzer Automation

Office Manager
06.2019 - 07.2020

Job overview

  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Amazon

Costumer Service GERMAN MARKET
10.2018 - 02.2019

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Booking.com

Customer Service Representative GERMAN MARKET
03.2018 - 10.2018

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to supervisors.

Lufthansa

Ground Staff Member
03.1998 - 12.2016

Job overview

  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Hotels

Entertainer
06.1991 - 11.1997

Job overview

  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Adapted to various performance styles to suit diverse audiences.
  • Remained in costume for extended periods for maximum performance effect.

Education

CAMBRIDGE
CAMBRIDGE

Certificate from Teaching English As A Second Language (ESL)
02.2023

University Overview

INESDI
Barcelona

Master in Community Management And Social Media from Social Media
04.2018

University Overview

Centro Español De Nuevas Profesiones
La Coruña

University Degree in Tourism from Tourism And Travel Management
06.1990

University Overview

Skills

  • Speech Clarity
  • Customer Needs Assessments
  • Client Support
  • Passenger Documentation
  • Company Culture and Values
  • Conflict Resolution Techniques

Languages

English
Advanced (C1)
German
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Catalan
Intermediate (B1)

Timeline

Geman and English Teacher
Escola Teide
03.2023 - 06.2023
Online English Teacher
www.preparatuingles.com
07.2020 - Current
Office Manager
Spitzer Automation
06.2019 - 07.2020
Costumer Service GERMAN MARKET
Amazon
10.2018 - 02.2019
Customer Service Representative GERMAN MARKET
Booking.com
03.2018 - 10.2018
Ground Staff Member
Lufthansa
03.1998 - 12.2016
Entertainer
Hotels
06.1991 - 11.1997
CAMBRIDGE
Certificate from Teaching English As A Second Language (ESL)
INESDI
Master in Community Management And Social Media from Social Media
Centro Español De Nuevas Profesiones
University Degree in Tourism from Tourism And Travel Management

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Maria Brigitte Suárez Staub