Maria Angels Mañach
Sitges
Summary
Dynamic hospitality and event management professional, adept at resolving complex issues and enhancing collaboration. Proven ability to elevate customer satisfaction through proactive problem-solving and organized event management. Skilled in multitasking and vendor negotiations, ensuring successful outcomes in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Campus Coordinator and Faculty Teacher
Ferrieres Hospitality & Luxury Management School
Barcelona
09.2022 - Current
- Resolved complex class-related issues, and provided administrative support to instructors.
- Fostered strong relationships with faculty, staff, alumni, and students, enhancing campus collaboration.
- Delivered and taught college-level courses and lectures using modern technology to enhance student comprehension, and conducted research projects for further knowledge in the field.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
Conference Manager
Palau de Congressos de Catalunya
Barcelona
09.2008 - 06.2022
- Customized conferences and events by leveraging industry knowledge and personal expertise.
- Managed vendor negotiations to balance client needs with cost-effective solutions.
- Coordinated on-site activities to ensure a successful event, assisting with customer requests, and answering questions to improve satisfaction.
Events Manager
Hotel Rey Juan Carlos I
Barcelona
05.2000 - 09.2008
- Coordinated and executed all aspects of event production from conception through completion of over 25 large-scale international events annually, including logistics, vendor management, and attendee experience.
- Provided onsite support during events to ensure smooth operations.
Front Desk Supervisor & Groups and Conventions
Coronado Springs Resort, Walt Disney World
Orlando
05.1998 - 12.2000
- Facilitated successful front desk operations for a high-volume hotel, focusing on hotel reputation, staff productivity, and operational efficiency.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Front Desk Agent
Disneyland Hotel, Disneyland Paris
Paris
01.1997 - 04.1998
- Welcomed large volume of guests and improved overall customer service.
Conference and Banqueting Assistant
Maritim Hotel
Bonn
02.1995 - 11.1996
- Selected catering services for different events, balancing cost, menu, and term options against client demands.
Education
Associate's Degree - Tourism and Hotel Management
Truman College
Chicago, IL, USA01.1994
Languages certificates - English, French and German
Reading University
Reading, Surrey, UK01.1993
Bachelor's Degree - Tourism and Hotel Management
Ferran Agulló
Girona, Spain01.1991
Diploma - English, French and German
Girona Official Language School
Girona, Spain01.1991
Skills
- Multitasking capacity
- Collaborative team player
- Customer satisfaction enhancement
- Proactive
- Organized
- Problem-solving aptitude
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Dutch
Upper Intermediate (B2)
B2
Timeline
Campus Coordinator and Faculty Teacher
Ferrieres Hospitality & Luxury Management School
09.2022 - Current
Conference Manager
Palau de Congressos de Catalunya
09.2008 - 06.2022
Events Manager
Hotel Rey Juan Carlos I
05.2000 - 09.2008
Front Desk Supervisor & Groups and Conventions
Coronado Springs Resort, Walt Disney World
05.1998 - 12.2000
Front Desk Agent
Disneyland Hotel, Disneyland Paris
01.1997 - 04.1998
Conference and Banqueting Assistant
Maritim Hotel
02.1995 - 11.1996
Associate's Degree - Tourism and Hotel Management
Truman College
Languages certificates - English, French and German
Reading University
Bachelor's Degree - Tourism and Hotel Management
Ferran Agulló
Diploma - English, French and German
Girona Official Language School
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