Maria Torres Amado
Resumen profesional
Senior Service Architect and Team Lead with extensive experience in presales, consulting, service design, and customer‑facing technical solutions. Proven track record of enhancing customer engagement, optimizing service performance, and leading multidisciplinary teams to deliver high‑value, cost‑effective service models. Recognized for driving service excellence, fostering strong stakeholder relationships, and shaping solutions that align with business and customer objectives.
Datos destacados
16
16
years of professional experience
6
6
years of post-secondary education
Experiencia
Service Architect Team Leader
NCR Atleos
Madrid, Madrid
2024.02 - 2026.02
- Leading a team of Service Architects, managing workload and operational quality.
- Aligning with Sales, Delivery, Operations, and Finance for solution validation.
- Managing escalations, design reviews, and reporting.
- Overseeing approval cycles across Legal, Delivery, and Operations.
Senior Service Architect
NCR Corporation / NCR Atleos
Madrid
2021.01 - Actual
- Defined operating models, business cases, and P&Ls.
- Qualified opportunities and shaped customer expectations.
- Delivered service design documentation (SDP, risk memo).
- Supported pricing, bid reviews, and decision materials.
- Maintained cross‑functional stakeholder relationships.
- Developed proposals, design documents, and presales materials.
- Presented service solutions to customers.
- Supported Product team in developing new services.
Service Architect
NCR Corporation / NCR Atleos
Madrid
2017.01 - 2021.01
Presales & Business Consultant
Telefónica Business Solutions
Madrid
2013.01 - 2017.01
- Defined high‑level operating and service models.
- Analyzed customer requirements and validated technical solutions.
- Managed KPIs, dashboards, and service improvement plans.
- Led presales work: budgets and operating models.
- Managed stakeholder relationships and escalations.
- Supported quotations, budget approval, and reporting.
IT Consultant
Telefónica Internacional Wholesale Services – TIWS
Madrid, MD
2010.01 - 2012.01
- IT Service Desk support for multinational systems.
- Testing and certification of corporate applications.
- Change Request management and CAB coordination.
- SharePoint support and IT escalation handling.
Formación
Master’s Degree - Advertising Account Management
ZINK Project
Madrid, M 2008.09 - 2009.03
European Studies - Communication and Economics
The Hague University
The Hague 2007.09 - 2008.07
Bachelor Degree - Advertising & PR
Universidad Complutense
Madrid 2003.09 - 2008.07
Enfatiza tus habilidades clave
- Organisational skills and competences
- Team leadership
- Vertical trade negotiating capacity in both directions (client - supplier)
- Self-time management and skill in negotiating
- Goal-oriented
- Salesforce
- Remedy
- SharePoint
- MS365
- Agile
- Scrum Course
- PMI PM Course
Idiomas
Spanish
Nativo
C2
English
Experto
C2
Italian
Básico
A2
Certifications
- ITIL v4 Foundation
- ITIL v4 Create Deliver & Support
- ITIL v4 Direct Plan & Improve
- ITIL v3 Service Deisgn & Service Transition
Cronología
Service Architect Team Leader
NCR Atleos
2024.02 - 2026.02
Senior Service Architect
NCR Corporation / NCR Atleos
2021.01 - Actual
Service Architect
NCR Corporation / NCR Atleos
2017.01 - 2021.01
Presales & Business Consultant
Telefónica Business Solutions
2013.01 - 2017.01
IT Consultant
Telefónica Internacional Wholesale Services – TIWS
2010.01 - 2012.01
Master’s Degree - Advertising Account Management
ZINK Project
2008.09 - 2009.03
European Studies - Communication and Economics
The Hague University
2007.09 - 2008.07
Bachelor Degree - Advertising & PR
Universidad Complutense
2003.09 - 2008.07