María Serrat Orenga
Zaragoza,Saragossa
Summary
Motivated and adaptable graduate in English Studies with strong communication skills and experience in customer-focused and fast-paced environments. Able to work effectively both independently and as part of a team, maintaining a calm and professional attitude under pressure. Highly organized with attention to detail and a strong work ethic. Multilingual in English and Spanish, with a proactive approach to learning and taking on new responsibilities, and a full driving licence.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales Assistant and Bakery Assistant
Panadería Guarc
Valderrobres, Teruel
2025.06 - 2025.09
- Customer service and sales.
- Cash register (POS) operation.
- Product restocking and stock organisation.
- Handling customer enquiries and complaints.
- Maintaining cleanliness and organisation of the shop.
- Assisting with bakery and pastry preparation.
Sales Assistant & Bakery Assistant
Panadería Guarc
Valderrobres, Teruel
2024.08 - 2024.11
Waitress and hostess
Vilar Rural SHRS
Arnes, Tarragona
2024.07 - 2024.08
- Customer service and guest assistance.
- Restaurant and dining area preparation.
- Stock monitoring and product replenishment.
- POS operation and cash handling.
- Handling customer enquiries and resolving issues.
- Maintaining cleanliness and organisation of the workplace.
Parking attendant
Ayuntamiento de Morella
Morella, Castellon
2024.08 - 2024.08
- Ticket sales and payment processing.
- Customer service and visitor assistance.
- Handling enquiries and resolving complaints.
- Teamwork in a fast-paced environment.
- Daily cash handling and organisation.
Municipal Maintenance Worker
Peñarroya town council
Peñarroya De Tastavins, Teruel
2023.06 - 2023.11
- Grounds maintenance and landscaping.
- Operation of gardening and maintenance equipment.
- General repair and maintenance tasks.
- Cleaning and upkeep of public areas.
- Organisation of daily tasks and activities.
- Safe handling of tools and machinery.
Municipal Maintenance Worker
Peárroya town council
Peñarroya De Tastavins, Teruel
2022.06 - 2022.09
Waitress & Kitchen Assistant
Bar Nou
Peñarroya De Tastavins, Teruel
2021.10 - 2022.06
- Served food and beverages in bar and dining areas.
- Assisted with food preparation, plating and kitchen organisation.
- Managed reservations and customer enquiries.
- Operated the cash register and handled daily cash counts.
- Opened and closed the premises.
- Maintained cleanliness and hygiene standards in kitchen and dining areas.
Museum Guide & Receptionist
Ethnological Museum Lo Masmut
Peñarroya De Tastavins, Teruel
2019.08 - 2019.09
- Guided visitors through museum exhibitions.
- Ticket and souvenir sales.
- Customer service and visitor assistance.
- Cash handling and daily operations.
- Maintenance of exhibition and visitor areas.
Kitchen Assistant & Waitress
Peñarroya swimming pools
Peñarroya De Tastavins, Teruel
2019.06 - 2019.09
- Food preparation and kitchen support.
- Food and beverage service.
- Cash handling and customer service.
- Cleaning and hygiene maintenance.
Waitress & Dishwasher
Dehesa Santa María
Palma, Balearic Islands
2018.07 - 2018.08
- Delivered food and beverages to enhance customer dining experience.
- Ensured excellent customer service in fast-paced environment.
- Supported daily restaurant operations by coordinating tasks and assisting staff.
- Maintained cleanliness and organisation of the workplace.
Education
Bachelor of Arts - English Studies
UNED
/2021 - /2026
Diploma of Higher Education -
Instituo IES Matarranya
Skills
- Problem-solving
- Communication skills
- Teamwork
- Adaptability and flexibility
- Attention to detail
- Calm under pressure
- Multilingual (English, Spanish)
- Customer service experience
- Fast-paced environment experience
- Time management
- Work ethic / Reliability
Certification
Driving licence
Languages
English
Upper intermediate
Spanish
Native
Catalan
Native
French
Elementary
Timeline
Sales Assistant and Bakery Assistant
Panadería Guarc
2025.06 - 2025.09
Sales Assistant & Bakery Assistant
Panadería Guarc
2024.08 - 2024.11
Parking attendant
Ayuntamiento de Morella
2024.08 - 2024.08
Waitress and hostess
Vilar Rural SHRS
2024.07 - 2024.08
Municipal Maintenance Worker
Peñarroya town council
2023.06 - 2023.11
Municipal Maintenance Worker
Peárroya town council
2022.06 - 2022.09
Waitress & Kitchen Assistant
Bar Nou
2021.10 - 2022.06
Museum Guide & Receptionist
Ethnological Museum Lo Masmut
2019.08 - 2019.09
Kitchen Assistant & Waitress
Peñarroya swimming pools
2019.06 - 2019.09
Waitress & Dishwasher
Dehesa Santa María
2018.07 - 2018.08
Bachelor of Arts - English Studies
UNED
/2021 - /2026
Diploma of Higher Education -
Instituo IES Matarranya