MARIA RILI
Language Assistant
Calahorra
Summary
Adept in language proficiency and cross-cultural communication, I've significantly enhanced English learning at Colegio La Milagrosa and streamlined client interactions for Maersk Global Services. My tenure at The London Stock Exchange Group, marked by meticulous research and due diligence, underscores my ability to deliver high-quality, persuasive content, demonstrating a blend of hard and soft skills.
Overview
18
18
years of professional experience
Work History
Auxiliar de Conversacion de Ingles
Ministerio de Educación, Formación Profesional y Deportes
Calahorra
10.2024 - 05.2025
- I am currently assigned as a Language Assistant in Colegio La Milagrosa in Calahorra, La Rioja Spain
- My daily tasks include assisting teachers in the classroom when it comes to English language learning of primary school students
Senior Research Analyst
The London Stock Exchange Group
01.2021 - 07.2024
- Responsible in writing due diligence reports on third party customers in the Latin American Region and conducting research on internet or web-based media databases in English and Spanish to produce high quality input according to provided templates
Research Analyst (Spanish)
Red Flag Group
01.2016 - 12.2020
- Responsible in writing due diligence reports on third party customers in the Latin American Region and conducting research on internet or web-based media databases in English and Spanish
Telesales Senior Process Associate
TATA Consultancy Services Inc.
09.2015 - 12.2015
- Responsible in providing electricity and gas plans with the best discounts to Australian customers, organizing requests and data entry to SAP, and ensuring timely scheduling of energy connection requests
Customer Service Process Specialist (Spanish)
Maersk Global Services Ltd.
11.2011 - 07.2015
- Responsible in answering emails in Spanish from clients (Peru, Ecuador, Chile) and providing information regarding status of client’s cargo, including status of vessel and collect/ prepaid charges included in their transport documents, copies of transport documents (bill of lading, arrival notice, invoice)
Customer Service Representative
Alorica Pacific Rim
12.2006 - 11.2011
- Company Overview: formerly Advanced Contact Solutions Inc
- Responsible for handling the day-to-day investor / client service activities generated by inbound calls from shareholders and brokers with relation to holdings in a wide range of companies
- Formerly Advanced Contact Solutions Inc
Education
Bachelor of Arts - Philosophy
University of the Philippines
Quezon City, Philippines01.2010
Skills
- Language proficiency
- Cross-cultural communication
- Assertiveness
- Empathy display
- Persuasion techniques
- Verbal communication
References
Available upon request
Trainingskills
- Spanish Language, Instituto Cervantes de Manila, I76N3A75MXU7X1JWCZ9RP3F8P0, 01/30/23
- 120-hour Professional Teaching English as a Foreign Language Program, MyTEFL.com (A division of Footprints Language Education Ltd), 04/17/17
Personal Information
- Height: 161cm
- Weight: 65 kgs
- Place of Birth: Makati City, Metro Manila, Philippines
- Date of Birth: 06/10/85
- Nationality: Filipino
Timeline
Auxiliar de Conversacion de Ingles
Ministerio de Educación, Formación Profesional y Deportes
10.2024 - 05.2025
Senior Research Analyst
The London Stock Exchange Group
01.2021 - 07.2024
Research Analyst (Spanish)
Red Flag Group
01.2016 - 12.2020
Telesales Senior Process Associate
TATA Consultancy Services Inc.
09.2015 - 12.2015
Customer Service Process Specialist (Spanish)
Maersk Global Services Ltd.
11.2011 - 07.2015
Customer Service Representative
Alorica Pacific Rim
12.2006 - 11.2011
Bachelor of Arts - Philosophy
University of the Philippines
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