MARIA RIBEIRO
Byron Bay
Summary
Hospitality and customer service professional with strong experience in cafes, bars, restaurants, and international brands. Skilled in team leadership, event organization, and working in fast-paced environments. Adaptable, positive, and highly communicative, with a proven ability to deliver excellent service under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Manager HORECA
Danone
Barcelona
06.2020 - 09.2025
- Managed relationships with cafés, restaurants, hotels and retail outlets.
- Negotiated product placement and promotional activities to boost sales.
- Led and motivated a team of 15+ staff to ensure excellent presentation and service standards.
- Coordinated large-scale hospitality events, including stand design, client meetings and product presentations.
Marketing & Event Coordinator
Leiden Observatory
Leiden
02.2019 - 03.2020
- Planned and delivered national and international events, both in-person and online.
- Created marketing content and managed social media accounts.
- Organized logistics and coordinated with suppliers to ensure smooth event operations.
Store & District Manager
Calzedonia
Lisbon
01.2017 - 01.2019
- Managed daily store operations, customer service, sales targets and staff training.
- Designed and implemented merchandising strategies to maximise product appeal.
Human Resources & Event Manager
U.DREAM
Porto
03.2015 - 09.2016
- Organized events for up to 300 participants, overseeing logistics and staff coordination.
- Managed recruitment, onboarding, and training processes.
Bar & Restaurant Staff
Seasonal Hospitality Work
Various Locations
06.2012 - 09.2016
- Served food and beverages in busy cafes, bars, and restaurants.
- Maintained high presentation and hygiene standards.
- Delivered friendly and efficient service during peak hours.
Education
Bachelor of Science - Management
Faculty of Economics - University of Porto
Porto09-2019
Skills
Customer service excellence
Teamwork and collaboration
Fast learner and adaptable
Barista and basic cocktail skills
Food safety and hygiene
Cash handling and POS operation
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Certification
- Responsible Service of Alcohol (RSA) – Australia (online before arrival)
- Food Handling / Food Safety Level 1 – Australia (online before arrival)
- Barista Training – Beginner (completed)
- Driver’s License – Spain (valid in Australia)
- Excel Advanced
- Digital Marketing & Social Media
Affiliations
Travel, surfing, running, Pilates, hiking, beach lifestyle, photography, live music, community events
References
References available upon request.
Timeline
Key Account Manager HORECA
Danone
06.2020 - 09.2025
Marketing & Event Coordinator
Leiden Observatory
02.2019 - 03.2020
Store & District Manager
Calzedonia
01.2017 - 01.2019
Human Resources & Event Manager
U.DREAM
03.2015 - 09.2016
Bar & Restaurant Staff
Seasonal Hospitality Work
06.2012 - 09.2016
Bachelor of Science - Management
Faculty of Economics - University of Porto
Similar Profiles
Braedyn RixBraedyn Rix
Senior Specialist, Payroll Tax & Compliance at DanoneSenior Specialist, Payroll Tax & Compliance at Danone
MELISSA NETHKENMELISSA NETHKEN
Analyst, Market Quality and Food Safety at DanoneAnalyst, Market Quality and Food Safety at Danone
John RomeroJohn Romero
Packaging Operator at DanonePackaging Operator at Danone
Dea AndhiniDea Andhini
Packaging Sourcing Manager at DanonePackaging Sourcing Manager at Danone
Melanie KalinMelanie Kalin
Project Manager at Fisher Property MaintenanceProject Manager at Fisher Property Maintenance