MARIA RIBEIRO
Byron Bay
Summary
Hospitality and customer service professional with strong experience in cafes, bars, restaurants, and international brands. Skilled in team leadership, event organization, and working in fast-paced environments. Adaptable, positive, and highly communicative, with a proven ability to deliver excellent service under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Manager HORECA
Danone
Barcelona
2020.06 - 2025.09
- Managed relationships with cafés, restaurants, hotels and retail outlets.
- Negotiated product placement and promotional activities to boost sales.
- Led and motivated a team of 15+ staff to ensure excellent presentation and service standards.
- Coordinated large-scale hospitality events, including stand design, client meetings and product presentations.
Marketing & Event Coordinator
Leiden Observatory
Leiden
2019.02 - 2020.03
- Planned and delivered national and international events, both in-person and online.
- Created marketing content and managed social media accounts.
- Organized logistics and coordinated with suppliers to ensure smooth event operations.
Store & District Manager
Calzedonia
Lisbon
2017.01 - 2019.01
- Managed daily store operations, customer service, sales targets and staff training.
- Designed and implemented merchandising strategies to maximise product appeal.
Human Resources & Event Manager
U.DREAM
Porto
2015.03 - 2016.09
- Organized events for up to 300 participants, overseeing logistics and staff coordination.
- Managed recruitment, onboarding, and training processes.
Bar & Restaurant Staff
Seasonal Hospitality Work
Various Locations
2012.06 - 2016.09
- Served food and beverages in busy cafes, bars, and restaurants.
- Maintained high presentation and hygiene standards.
- Delivered friendly and efficient service during peak hours.
Education
Bachelor of Science - Management
Faculty of Economics - University of Porto
Porto2019-09
Skills
Customer service excellence
Teamwork and collaboration
Fast learner and adaptable
Barista and basic cocktail skills
Food safety and hygiene
Cash handling and POS operation
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Certification
- Responsible Service of Alcohol (RSA) – Australia (online before arrival)
- Food Handling / Food Safety Level 1 – Australia (online before arrival)
- Barista Training – Beginner (completed)
- Driver’s License – Spain (valid in Australia)
- Excel Advanced
- Digital Marketing & Social Media
Affiliations
Travel, surfing, running, Pilates, hiking, beach lifestyle, photography, live music, community events
References
References available upon request.
Timeline
Key Account Manager HORECA
Danone
2020.06 - 2025.09
Marketing & Event Coordinator
Leiden Observatory
2019.02 - 2020.03
Store & District Manager
Calzedonia
2017.01 - 2019.01
Human Resources & Event Manager
U.DREAM
2015.03 - 2016.09
Bar & Restaurant Staff
Seasonal Hospitality Work
2012.06 - 2016.09
Bachelor of Science - Management
Faculty of Economics - University of Porto