Maria Fedorovskaya Manankova
Summary
Enthusiastic candidate for customer care and service, eager to contribute to team success through hard work, attention to detail and excellent organizational and interpersonal skills. Motivated to learn, grow and excel in hospitality.
Overview
44
44
years of professional experience
Work History
Personal Assistant
Self-employed
Marbella
01.2018 - Current
- Personal assistant for foreign individuals/families to carry out different tasks (interpreting at business meetings, medical procedures and appointments, business deals and tours; dealing with real estate agencies as an intermediary agent; arranging tours and bookings; contracting and supervising refurbishment; organising and/or accompanying on business and leisure trips;...).
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Coordinated and planned vacations for family.
- Managed residential properties and staged homes prior to clients' arrivals.
- Displayed absolute discretion at handling confidential information.
Translator and Interpreter
Self-employed
Marbella
01.2014 - Current
- Provided verbal summaries of non-English documents for immediate use.
- Translated documents and interpreted conversations/conferences in Russian, English, Spanish and French.
- Replicated flow, style and overall meaning of original texts.
- Translated documents in Russian, French and English.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Used translation memory software to verify consistency of translation within documents and improve efficiency.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
Teacher
Self-employed
Marbella
01.2007 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Promoted physical, mental and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
PR/Bookings
Opium Beach Club Marbella
Marbella
05.2019 - 08.2022
- Bookings and hosting VIP sunbeds and tables on regular days and concerts.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Receptionist Administrator/Sales
Essentia Clinic
Marbella
04.2019 - 11.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Attended clients in person and over phone, providing information on clinic and its services, handled enquiries.
- In person and over the phone sales of medical and aesthetic procedures, complete support through out process: contract, payment, operation, follow up, supervision.
- Attended up to 50 clients a day via phone and in person.
- Systemised administration of the clinic (book keeping, suppliers, services, archives and documents).
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Organized and scheduled office meetings as well as client appointments for team of 5 professionals, effectively accommodating hectic agendas.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Collected payments from clients and updated account balances.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Conference Organizer
UMA
Málaga
01.2017 - 06.2017
- Part of the organisation team for a prestigious international congress (iClaVE9) on language variation. Aprox. 700 people. https://www.youtube.com/watch?v=UhNjYk4cJYI
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Hostess/Manager
Seven Puerto Banus
Marbella
05.2014 - 02.2017
- In charge of the VIP table service department. Ensured the correct functioning of the nightclub by supervising staff, cashflow and inventory. The duties also required dealing with suppliers, paying the staff, participating in promotions and direct sale and making sure all is done to meet the sales targets and standards of the company.
- Received, greeted and escorted clients to tables upon arrival.
- Managed reservations and seatings.
- Assigned patrons to tables suitable for needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess Manager/PR
Funky Buddha Marbella
Marbella
01.2009 - 01.2012
- Organized events and promotions, such as theme parties and charity events, for an exclusive chain of nightclubs. Hostess for the VIP area.
- Leveraged technology and social media to better reach and communicate with guests.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Sales Manager
Betty Blue Shoes
Marbella
01.2008 - 01.2011
- Luxury fashion sale. Started off as a salesperson and was promoted to manager after the first year. Started up the third venue of the company. Reached and exceeded sales targets by staying up to date with the latest fashion trends, understanding the buyer, adjusting and renewing sales strategies and enhancing relationships for customer retention. As well as supervising the inventory and organizing the product.
Education
Bachelor´s Degree - Language Interpretation And Translation
Universidad De Málaga
No Degree - Law
Universidad De Málaga
High School Diploma -
Aloha College
MarbellaCourse - Language
Universitat D'Alacant
2018
Course - Language Interpretation And Translation
Universidad Complutense De Madrid
2017
Course - Language Interpretation And Translation
Universidad De Sevilla
2017
Course - Language
Universidad De Málaga
2014
Skills
- Travel Arrangement Coordination
- Event Planning
- Reports and Financial Statements
- Administrative Support
- Data Research and Compilation
- Bookkeeping and Basic Accounting
- Calendar and Scheduling Software
- Multitasking and Organization
- Coordination Skills
- Emotional intelligence & teamwork
- Fast learning
- Customer service
Languages
Russian
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
PR/Bookings
Opium Beach Club Marbella
05.2019 - 08.2022
Receptionist Administrator/Sales
Essentia Clinic
04.2019 - 11.2021
Personal Assistant
Self-employed
01.2018 - Current
Conference Organizer
UMA
01.2017 - 06.2017
Hostess/Manager
Seven Puerto Banus
05.2014 - 02.2017
Translator and Interpreter
Self-employed
01.2014 - Current
Hostess Manager/PR
Funky Buddha Marbella
01.2009 - 01.2012
Sales Manager
Betty Blue Shoes
01.2008 - 01.2011
Teacher
Self-employed
01.2007 - Current
Bachelor´s Degree - Language Interpretation And Translation
Universidad De Málaga
No Degree - Law
Universidad De Málaga
High School Diploma -
Aloha College
Course - Language
Universitat D'Alacant
Course - Language Interpretation And Translation
Universidad Complutense De Madrid
Course - Language Interpretation And Translation
Universidad De Sevilla
Course - Language
Universidad De Málaga
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