MARIA IGLESIAS MORALES
Tarragona
Summary
I have a strong background in customer care and luxury hospitality. With a keen eye for detail, excellent organizational skills, and the ability to adapt pressure environments. My approach combines discretion, cultural sensitivity, and personalized service tailored to the expectations of VIP clients.
I am capable of managing safety procedures and gourmet service with a polished and professional presence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Flight Attendant
Air Europa
04.2014 - Current
- Provided high-quality service and care of the customers
- Follow efficiently company guidelines and operate in accordance with safety procedures
- Maintain teamwork in a harmonious environment
- Ensure passenger comfort and satisfaction
Senior Cabin Crew
Spanair
07.1998 - 01.2012
- Leadership skills and proactive team coordination
- Ensuring passenger safety and company guidelines
- Assist passenger needs with excellent service and attention
- Resolving conflicts efficiently and professionally
Education
Master's Degree - Tourism Business Manager & Admo Management and leadership
ISECOM Madrid
Madrid10.2013
Undergraduate Degree - Tourism Management
Rovira I Virgili University-Bettatur Tarragona
Tarragona, Spain09.1997
Skills
- Excellent customer service and hospitality skills
- Discretion, efficient and initiative
- Attentive to detail and cheerful
- Flexibility and adaptability to changing schedules Safety procedure expertise
- Time management and organizational skills
Certification
Certificate VIP Aviation / Silver Service. 2023
LANGUAGES
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Russian
Beginner (A1)
Timeline
Business Flight Attendant
Air Europa
04.2014 - Current
Senior Cabin Crew
Spanair
07.1998 - 01.2012
Master's Degree - Tourism Business Manager & Admo Management and leadership
ISECOM Madrid
Undergraduate Degree - Tourism Management
Rovira I Virgili University-Bettatur Tarragona
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