Maria Cabrero Gallardo
Arrecife,GC
Summary
Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks.
Overview
7
7
years of professional experience
Work History
Ground Hostess
Aviapartners
06.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, gate assignments, and boarding procedures.
- Assisted passengers with special needs, ensuring their comfort and safety throughout their airport experience.
- Streamlined the boarding process for efficient and smooth operations while maintaining a safe environment.
- Collaborated with other ground staff to address passenger concerns and resolve issues promptly, improving overall service quality.
Tourist Information Officer
Activa Canarias
01.2021 - 05.2023
- Enhanced visitor experiences by providing accurate and engaging information about local attractions and events.
- Boosted tourism revenue for the area by creating compelling promotional materials highlighting key destinations.
- Established strong relationships with local businesses to promote their services to tourists, increasing overall customer satisfaction.
- Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors.
Cocktail Server
Calima S.L
06.2020 - 09.2020
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Second Kitchen
H10 Hotels
12.2018 - 03.2020
- Enhanced team performance by developing and implementing effective pitching strategies.
- Increased strikeout rates through focused training on pitch accuracy and consistency.
- Improved overall pitching skills by analyzing and refining individual techniques.
- Collaborated with coaching staff to create personalized training plans for optimal results.
Kitchen Assistant
Carmen De La Victoria
10.2016 - 09.2018
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
Education
MBA - Tourism Companies And Activities
UDIMA
Madrid06.2023
Vocational Training - Touristic Guide
Zonzamas
Arrecife, Spain03.2020
High School Diploma -
Hemergildo Lanz
Granada06.2016
Skills
- Stress Management
- Multilingual Proficiency
- Professional Appearance
- Conflict Resolution
- Teamwork and Collaboration
Timeline
Ground Hostess
Aviapartners
06.2023 - Current
Tourist Information Officer
Activa Canarias
01.2021 - 05.2023
Cocktail Server
Calima S.L
06.2020 - 09.2020
Second Kitchen
H10 Hotels
12.2018 - 03.2020
Kitchen Assistant
Carmen De La Victoria
10.2016 - 09.2018
MBA - Tourism Companies And Activities
UDIMA
Vocational Training - Touristic Guide
Zonzamas
High School Diploma -
Hemergildo Lanz
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