Maria Cabeza Garcia
Resumen profesional
Administrative professional with experience supporting international operations through document management, data processing, reporting, and compliance verification. Skilled in maintaining accurate records, coordinating cross-border activities, and ensuring the timely completion of administrative processes while working in multicultural and fast-paced environments.
Datos destacados
2
2
years of post-secondary education
7
7
years of professional experience
Experiencia
Center Clerk
UPS
Eindhoven
2020.07 - 2025.04
- Audited daily OSP deliveries and exceptions, ensuring service compliance and driving performance improvements.
- Analyzed daily operational flows, monitored sorting progress, and identified opportunities to optimize processes.
- Managed billing, invoicing, POS transactions, and month-end/year-end financial closings.
- Handled customer complaints and tracer investigations, improving issue resolution and customer satisfaction.
- Led Customer Experience (CX) improvement initiatives, enhancing service quality and customer satisfaction.
Brokerage Export Clerk
UPS
Eindhoven
2018.03 - 2020.06
- Delivered export training programs on processes, compliance, and industry regulations.
- Prepared and analyzed billing reports to support accurate financial tracking and decision-making.
- Collected and managed shipment data, ensuring accuracy for logistics monitoring and analysis.
- Created customs and border documentation, ensuring compliance with international shipping regulations.
- Verified cross-border documentation and ensured adherence to local regulatory requirements.
Key entry Clerk
UPS
Eindhoven
2017.12 - 2018.02
- Resolved shipments with missing documentation, ensuring customs compliance and timely processing.
- Generated exception reports to identify issues and support efficient problem resolution.
- Processed return shipments and managed related logistics documentation.
- Maintained accurate data entry and database records, ensuring data integrity and completeness.
Formación
Business Administration - (No Diploma)
Universidad de Cordoba
Cordoba 2006.09 - 2008.06
Enfatiza tus habilidades clave
Export Documentation
Customs Compliance
Shipment Tracking
Billing Reports
Data Entry
Documentation Verification
Exception Reporting
Microsoft Office Suite
Attention to Detail
Idiomas
Español
Nativo
C2
Inglés
Avanzado
C1
Italiano
Principiante
A1
Cronología
Center Clerk
UPS
2020.07 - 2025.04
Brokerage Export Clerk
UPS
2018.03 - 2020.06
Key entry Clerk
UPS
2017.12 - 2018.02
Business Administration - (No Diploma)
Universidad de Cordoba
2006.09 - 2008.06