Marge Mäe

Delivering financial performance, i.e. Implementing the operational plans, ensuring a clear line of sight, cascading targets, and setting concrete objectives at the right level.
Delivering functional performance, i.e. translating operational plans, implementing improvements of processes and systems, ensuring products, services and delivery chains that meet customer needs and are compliant with regulations and policies.
Delivering on Great Leadership, by engaging and motivating people within area of responsibility to reach out for Nordea vision and creating the right team to make it happen i.e. select, delegate, follow up, assess, coach and develop direct reports.

Management of sales and marketing department.

Collaboration with managers, identifying, attracting, interviewing, selecting and hiring employees

Managing and developing the regional staff. Increasing sales and improving the level of service. Organizing the work of the regional offices.

Organizing and coordinating the work of the sales team. Managing, planning, analyzing sales activities, ensuring the fulfillment of sales tasks, and meeting and developing sales and service quality requirements. Participating in the selection of sales staff (group work and interviews).

Ensuring the teams sales activity, customer service that exceeds expectations in the office, the efficient operation of the office. Organizing employee trainings, preparing and conducting internal trainings for new teller groups. Participating in personnel selection, participating in the creation of sales and service strategies, and work procedures. Ensuring compliance with cash operations and security requirements.