Marcos Antonio Cruz
Summary
Organized and dedicated Administrative and/or Sales Assistant with strong people skills and lots of experience in working in a multicultural team.
A proven track record of providing exceptional customer service in a fast-paced environment to the satisfaction of international clients and colleagues. Offering keen attention to detail with strong communication and decision-making skills to manage multiple, concurrent multilingual tasks.
Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Medical Administrative Assistant
German Medical Center
01.2017 - Current
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
Retail & Gastronomy
Partytime, Costa Coffee, Fusion
12.2012 - 08.2017
- implemented all responsibilities related to the sales, accounting, inventory and visual merchandising of theme-related costumes and home decor products.
- initiated all duties required of a waiter, barista & barman in upscale restaurants and cafes.
Certified Makeup Artist & Skincare Consultant
Dior, Versace, Givenchy, Bodyshop, Suncare Central
01.1994 - 08.2011
- Demonstrated and applied different beauty products to educate customers and artist.
- Managed and maintained a professional makeup and skincare retail counter.
- Trained new cosmetologists on makeup and skincare products and techniques.
Airport Security & Customer Service Agent
TWA, Delta, American Airlines
04.1992 - 04.1994
- Interacted with travelers to give directions, explain rules, and regulations and respond to inquiries.
- Screened passengers and confirmed security clearances by verifying ID's, boarding passes and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Education
Fashion Merchandising & Design
American College Applied Arts
Atlanta, USACertificate Barista
Berlin School of Coffee
Berlin, GermanyCertificate Makeup Artist & Stylist
ARA School of Makeup & Beauty
Berlin, GermanyCertificate Conversational German
Zehlendorf Adult Education Center
Berlin, GermanySkills
- Customer Satisfaction Focused
- Office Administrative Duties
- Excellent Listening and Speaking Skills
- Managing Medical Practices
- Retail Sales and Marketing
- Multitasking and Team Strengths
- Good Computer Skills
- Food and Beverage Service
- Product Promotion and Training
- Spanish Drivers License
- Trilingual
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Timeline
Medical Administrative Assistant
German Medical Center
01.2017 - Current
Retail & Gastronomy
Partytime, Costa Coffee, Fusion
12.2012 - 08.2017
Certified Makeup Artist & Skincare Consultant
Dior, Versace, Givenchy, Bodyshop, Suncare Central
01.1994 - 08.2011
Airport Security & Customer Service Agent
TWA, Delta, American Airlines
04.1992 - 04.1994
Fashion Merchandising & Design
American College Applied Arts
Certificate Barista
Berlin School of Coffee
Certificate Makeup Artist & Stylist
ARA School of Makeup & Beauty
Certificate Conversational German
Zehlendorf Adult Education Center
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