Marcos García-Romero

Job Responsibilities:

• Pre-audit all rooms and check-ins to ensure that rate and data are correct.
• Handle late check-ins and early check-outs.
• Upselling.
• Guest nationality and passport report to be sent to the police database.
• Closing of the reception register to be sent to the finance department.
• Organizing reports needed for the following day and future reference (production sheet, client list for breakfast, etc).
• Generate the following reports for the General Manager:

-Occupancy

-Reservations

-Check-ins for the following day

-Production sheet

-Reception log

-Sales control

• Assisted guests with restaurant reservations or other special requests they may have had during their stay.
• Performed nightly audits of cash drawers and credit card receipts in order to maintain accurate records of financial transactions.
• Conducted regular inspections of the lobby area throughout the evening hours in order to ensure it is clean and presentable for customers.
• Greeted guests upon arrival and provided information about services, facilities, and available amenities.
• Maintained an organized front desk area in accordance with company guidelines.
• Created incident reports when necessary in order to document any incidents that occurred on property during the night shift.
• Monitored security camera feed and ensured safety of all hotel premises.
• Recorded guest comments or complaints, escalating to management for immediate resolution.

· Team Leader (Organization of the different positions of the service staff and working with the logistics, protocol and operational team).

· Guided visits of the pavilion for groups as well as VIP guests:

- United States Chess Team

- President of Spain Pedro Sanchez

- Carlos Sainz

- Carlos Sainz Jr

- Mikel Arteta

· Guided visits for schools (students aged 5 to 18).

· Attending and solving any queries or complaints by the visitors.

. Organization of events within the Pavilion.

. National Day of Spain.

. Presentation of the 2027 Málaga Expo.

. The visit of Real Madrid.

. Events with 'Quiron Salud'.

. International Student Chess Tournament.

. Theme weeks of Aragón, Castilla La Mancha, Andalucía, and Extremadura.

. End of Expo party for the Spanish pavilion staff.

• This was a 10-month internship in sales and marketing, reporting directly to the Director of Sales and Marketing.
• Main activities included sales and marketing activities, attending sales calls and meetings, client interaction and marketing activities.
• Achievements in this role: Created databases for sales and conversions for the hotel exhibitions (Gulf food) and textile exhibitions.
• Supported the sales team in sales calls and meetings to increase overall sales.

• This was a two-week internship working with the concierge and front desk team, reporting to the front office manager.
• Main activities included assisting guests at check-in and check-out, and responding to client and guest inquiries.
• Achievements in this role: Looking after all Spanish-speaking guests.
• Handling Opera Front Desk system.