Marco Donato
Madrid
Summary
Experienced sales and customer service professional adept at collaborating within teams and working independently. Proven ability to adapt quickly and effectively convey information. Inquisitive, initiative-driven, ambitious, determined, and customer-oriented with a flexible approach.
Overview
10
10
years of professional experience
Work History
VIP Host and Sales Representative
First Class Experience Aruba
Aruba
02.2023 - 02.2024
- Greet, meet and welcome guest to the Reina Beatrix Airport.
- assist guest with luggage's and the check in process at the counter in an efficient and timely matter.
- Escort guest thru out Airport security check points ( Skip the Lines)
- Drop guest off at the VIP lounge
- Provided personalized service to build relationships with customers.
- Generate new business opportunities by approaching potential prospects standing in line pitch and sell our service
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Participated in trade shows, conferences, and other marketing events.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
Server (Waiter)
Brutto beach house
02.2022 - 07.2022
- As Server my duties and responsibility includes
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time
- Up-sell when appropriate.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments.
InHouse Sales executive
Daltime (Divi village)
Oranjested
09.2019 - 08.2021
- As on-site timeshare sales representatives, Our job involves
- Relationship Building.
- Presentations of how they can use the product or service
- Tours of hotels and resort grounds.
- Closing a sale
- Transaction and documentation signing.
Administrative / Swabber
MedCare (daytime only)
O'stad
05.2020 - 05.2021
- As an admin we responsible for;
- Excelente customerservice
- Guidance & imformation
- Assisting with customer registration for testing
Operational manager
Palazzio management VBA
O'stad
11.2017 - 05.2018
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Contracts with tenants by negotiating leases; collecting security deposit.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping
- Maintains building systems by contracting for maintenance services; supervising repairs.
- Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
- Enforces occupancy policies and procedures by confronting violators.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Updates job knowledge.
Sales associate
Aruba Aloe Balm N.V.
O'stad
02.2017 - 10.2017
- As a sales associate and store supervisor we work closely with customers to determine their needs, answer their questions about our products and recommend the right solutions
- We also should be able to promptly resolve customer complaints and ensure maximum client satisfaction
- To be successful as a Sales associate, you should stay up-to-date with product features and maintain the store's visual appearance in high standards.
Sales associate
Diamonds Int.
O'stad
01.2014 - 01.2017
- As a sales associate working in the jewelry and gemstone industry we are responsible for approaching potential clients, offering advice, helping hesitant customers make a decision, closing sales, preventing store thefts, pays attention to details, has a good observation spirit, is sales-oriented and persuasive, and is able to develop a trusting relationship with customers
- Executed daily/weekly/monthly sales goals
- Attended product training classes and seminars and participated in pre-selling drives to maximize sales
Education
Bewust veilig werken ( safety and first aid training) -
Nibhv
12.2019
Sales & Marketing 1&2 -
Enseansa pa Empleo
08.2018
Massage therapist -
Dmt's
09.2011
Int. Handel -
Roc AsA
08.2009
Comers and administration -
E.P.B Hato
O'stad08.2005
Skills
- Driven Professional
- Adaptable Learner
- Steadfast Work Ethic
- Results-Oriented Commitment
- Trustworthy Contributor
- Supportive Team Colleague
- Meticulous Attention to Detail
- Punctual Attendance
- Achievement Oriented
- Customer Satisfaction
- Basic Proficiency In Microsoft Word
- Excell
- Web Browser Proficiency
- Digital Collaboration Tools
- Timeshare Software Proficiency
Personal Information
- Date of Birth: 08/26/88
- Nationality: Dutch
- Driving License: B
Languages
- English
- Dutch
- Spanish
- Papiamento
Hobbies and Interests
- Travel
- Painting /drawings
- Swimming /Beach
- Cooking
- Quality time with Family & Friends.
- Dance/ Music
- Tennis
Languages
Papiamento
First Language
English
Upper Intermediate (B2)
B2
Dutch
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
References
References available upon request.
Timeline
VIP Host and Sales Representative
First Class Experience Aruba
02.2023 - 02.2024
Server (Waiter)
Brutto beach house
02.2022 - 07.2022
Administrative / Swabber
MedCare (daytime only)
05.2020 - 05.2021
InHouse Sales executive
Daltime (Divi village)
09.2019 - 08.2021
Operational manager
Palazzio management VBA
11.2017 - 05.2018
Sales associate
Aruba Aloe Balm N.V.
02.2017 - 10.2017
Sales associate
Diamonds Int.
01.2014 - 01.2017
Bewust veilig werken ( safety and first aid training) -
Nibhv
Sales & Marketing 1&2 -
Enseansa pa Empleo
Massage therapist -
Dmt's
Int. Handel -
Roc AsA
Comers and administration -
E.P.B Hato
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