Marco Balestra

• Analyzed quality and performance data to support operational decision-making.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Guided participants in development of realistic goals and enhanced accountability on financial matters.

• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Performed complex financial and budget analyses to determine requirements and justify requested funding.
• Used relevant financial technology to generate reports and recommended courses of action to upper management.
• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Discussed financial options with clients and provided informed suggestions.
• Compiled and analyzed data to determine approaches to improve sales and performance.