MARCO AVESANI
Palma De Mallorca
Summary
I am a responsible, enthusiastic and dynamic person with over 20 years of experience around the world. Mainly focused on customer service in the hospitality but also worked in others industries which allowed to learn many manual jobs. Due to my travelling, I have had the opportunity to learn several languages, cultures and customs. This makes me a flexible, empathetic person, and capable of anticipating clients' needs. I am organized, capable of working as a team, able to make decisions when necessary, detail-oriented, and professional. Most importantly I am very motivated because finally I know what I want to do. Love sports, I don't smoke and I don't drink alcohol.
Birthdate 08/05/1983
Overview
23
23
years of professional experience
Work History
Head Waiter
Ritzi Restaurant
Palma De Mallorca
01.2024 - 05.2024
- Supervised busboys to ensure proper cleaning of tables between guests.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Assisted servers with taking orders from customers as needed during peak hours.
- Adhered to cash handling policies when accepting payments from customers.
Head Waiter
Posada Terra Santa
Palma De Mallorca
02.2023 - 11.2023
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Enforced health and safety regulations in the restaurant dining area.
Restaurant Manager
In Bocca al Lupo
Alicante
01.2020 - 11.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Maintenance Crew Member
Hilton Hotel
Stockholm
01.2018 - 11.2019
- Inspected building interiors and exteriors for needed repairs or replacements.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with painting projects both inside and outside the facility.
- Removed debris from roofs and gutters to prevent water damage.
- Maintained compliance with internal and regulatory safety standards.
Restaurant Manager
Sienna Restaurant
Melbourne
02.2012 - 12.2017
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Manager
Bellini Restaurant
Miami
02.2009 - 11.2011
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Created new menu items based on customer feedback and industry trends.
Wait Staff Member
Gabbana Beach Restaurant
Valencia
03.2006 - 11.2008
Restaurant Waiter
Bottega del Vino
New York
01.2005 - 11.2005
Restaurant Waiter
Alloro Restaurant
London
03.2003 - 12.2004
Store Team Member
Honda
Verona
07.2001 - 12.2002
Education
High School Diploma -
IPSIA Giovanni Giorgi
Verona01-2001
Skills
- Inventory Management
- Customer Needs Assessment
- Store Organization
- Problem-Solving
- Work Prioritization
- Continuous Improvement
- Decision-Making
Languages
Italian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Head Waiter
Ritzi Restaurant
01.2024 - 05.2024
Head Waiter
Posada Terra Santa
02.2023 - 11.2023
Restaurant Manager
In Bocca al Lupo
01.2020 - 11.2022
Maintenance Crew Member
Hilton Hotel
01.2018 - 11.2019
Restaurant Manager
Sienna Restaurant
02.2012 - 12.2017
Restaurant Manager
Bellini Restaurant
02.2009 - 11.2011
Wait Staff Member
Gabbana Beach Restaurant
03.2006 - 11.2008
Restaurant Waiter
Bottega del Vino
01.2005 - 11.2005
Restaurant Waiter
Alloro Restaurant
03.2003 - 12.2004
Store Team Member
Honda
07.2001 - 12.2002
High School Diploma -
IPSIA Giovanni Giorgi
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