Professional achievement in an environment with future sensitivities.
I'm characterized by my dynamism, versatility, proactivity and enthusiasm. I have good digital knowledge. Proactive and meticulous Customer Service and Logistic Manager with over nine years of experience in Chemical industry. Proficiencies in sales, staff training, KPI, logistics and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
9
years of professional experience
Work History
INTERNATIONAL TRAFFIC OPERATIVE
A.M.T. CARGO S.L.
02.2024 - Current
Planning and optimization of transportation routes.
Control and monitoring of delivery times and service quality.
Control and monitoring of the vehicle fleet
Negotiation with suppliers and drivers to reduce costs.
Implementation of quality management systems and continuous improvement.
Incidents and problem resolution in real time.
Documentation and permits necessary for transportation.
Customer relationship and attention to their specific needs.
Compliance with current regulations and legislation regarding transportation.
Analysis and monitoring of KPI
CUSTOMER SERVICE AND LOGISTIC MANAGER
Plásticos Compuestos S.A.
03.2015 - 02.2024
Department organization, personnel management and training (4 people).
Monthly reports of transportation costs, sales and incidents.
Management of the company's large accounts, as well as clients with complicated logistics.
Pricing tender
Contracting and optimization of maritime transport, tankers, full truck, lots, pallet, courier, air
Telephone/written attention to national and international clients and national and international transportation and suppliers.
Organize national/international transportation and import/export, both land and sea (ETCN, WAIVER, FDI, EUR-1, CERTIFICATE OF ORIGIN, B/L, TRIANGULAR EXPORTS etc…).
Track shipments
Management of delivery notes, invoices, Packinglist, CMR...
Monitoring of unpaid bills
Letter of Credit, CAD, ETC
Establishment and monitoring of KPIs to measure the evolution and performance of the team.
Risk management and problem resolution to minimize the impact on business operations.
Implementation of new ERP Navision in logistics management and customer service.
Implementation of corporate social responsibility and environmental sustainability programs.
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