María Dolores García Ropero

• Surveilled individuals covertly to investigate issues such as fraud and infidelity.
• Investigated individuals claiming disability to identify and document fraud.
• Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
• Compiled exceptional notes on movements of individuals and collected documentation.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Collected documentation such as witness statements, video recordings and photographs to support case findings.

-Supervised operations staff and kept employees compliant with company policies and procedures.

-Communication with clients.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected vehicle's deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.

-Scheduled regular inspections of equipment and facilities to manage wear and tear.

-Planned scheduled maintenance outages as part of preventive maintenance program.

-In charge of meeting clients and arrange taylores offers for their needs.

-Aircrafts slot coordinator : in charge of arrange petitions to the authorities in order to get the best timming for the flights.

-In charge of Special Request of the clients in order to get them a great experience with the company : Wheelchair assitance , special meals, special equipments...

• Arranged merchandise to present visually appealing displays and attract clientele.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
• Protected store assets and inventory via loss prevention procedures.
• Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
• Delivered product demonstrations and sample applications, raising exposure of key brands.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Processed payments, entering sales in register for prompt customer service.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Recommended specific hair and beauty products to meet individual customer needs.
• Maintained counter and display areas for cleanliness and organization.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Recommended complementary purchases to customers, increasing revenue.