María Dolores Duque Galey
Punta Umbría
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Receptionist Supervisor
ACCOMMODATIONS DG
11.2020 - 11.2023
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
COFFEE SHOP WAITER
29 PALMERAS
04.2016 - 10.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Clothes Seller
1001 GIRLFRIENDS
02.2010 - 10.2015
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Enhanced store''s visual appeal by organizing merchandise displays and maintaining cleanliness.
- Streamlined inventory management with regular stock checks, ensuring optimal product availability.
- Boosted sales revenue by identifying customer needs and suggesting suitable clothing options.
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
Education
Associate of Science - EQUAL OPPORTINITIES
JUNTA OF ANDALUCIA OFICIAL ADMINISTRATION
Málaga, Spain10.2022
Bachelor of Science - EMOTIONAL INTELLIGENCE
FEMINARIAM SCHOOL
ON LINE03.2021
Associate of Science - B-1 ENGLISH
CAMBRIDGE ASSESSMENTENGLISH
Huelva, Spain09.2019
High School Diploma -
SOCIAL WORKER UNIVERSITY
Huelva, Spain09.1998
Skills
- Document Management
- Meeting Coordination
- Multitasking capabilities
- Active listening
- Team building
- Professional demeanor
- Motivational Leadership
- Greeting and Seating Clients
- Conflict Resolution
- Interpersonal Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Receptionist Supervisor
ACCOMMODATIONS DG
11.2020 - 11.2023
COFFEE SHOP WAITER
29 PALMERAS
04.2016 - 10.2020
Clothes Seller
1001 GIRLFRIENDS
02.2010 - 10.2015
Associate of Science - EQUAL OPPORTINITIES
JUNTA OF ANDALUCIA OFICIAL ADMINISTRATION
Bachelor of Science - EMOTIONAL INTELLIGENCE
FEMINARIAM SCHOOL
Associate of Science - B-1 ENGLISH
CAMBRIDGE ASSESSMENTENGLISH
High School Diploma -
SOCIAL WORKER UNIVERSITY
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