María Del Carmen Prados Tena

Among several other responsibilities;

• Long experience in room service department as a server and then, as 'In Room Dining' supervisor.
• Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
• Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
• Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
• Streamlined food delivery process, ensuring timely and accurate order completion for guests.
• Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
• Participated in inventory control processes by accurately tracking stock levels of required supplies and reporting discrepancies as needed.
• Maintained a clean and organized dining area.
• Assisted management in training new F&B Servers, sharing best practices and improving team performance.
• Cultivated positive working relationships with coworkers.
• Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Answered customers' questions, recommended items, and recorded order information.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Provided attentive service and proactively assessed guest needs.
• Monitored dining room inventory and replenished as necessary.
• Arranged tables and chairs for special occasions and events.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Greeted and seated guests to provide friendly and welcoming experience, the menus upon arrival to dining room.

In summary, all the procedures of an 5* luxury collection hotel, maintaining the high standards required and the professionalism.

• Coordinate workflows and monitor service during busy shifts.
• Oversaw food preparation and monitored safety protocols.
• Managed relationships with external vendors/partners.
• Recruited new waitstaff personnel.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.