María Cristina Quintero
Arrecife,Las Palmas
Summary
Results-driven booking agent with a background in English education and a proven ability to connect clients with the right talent and venues. Skilled in coordination and relationship management, with proficiency in multitasking within fast-paced environments. Passionate about client satisfaction, I aim to provide seamless and memorable travel experiences.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Booking Agent
A&B Hotels
St Albans , Hertforshire
02.2017 - 09.2024
- Elevated client satisfaction by promptly addressing and resolving queries.
- Coordinated travel logistics for seamless event execution.
- Streamlined booking process with meticulous attention to detail.
- Maintained comprehensive records, ensuring efficient tracking of bookings.
- Collaborated with tour providers for unique and engaging experiences.
- Booking management in our destination.
- Management notifications and special requests.
- Manage stop sales.
- Daily follow-up of bookings.
- Be in contact with TTOO and hoteliers.
- Manage incidents and complaints.
Education
Bachelor of Science - Degree in Education
CESUR
Spain 09.2018 - 05.2022
Certificate - Booking and Reservations & Client Support Specialist
Institute of Hospitality
London 02.2019 - 04.2022
Skills
- Event booking software use
- Food and beverage arrangement
- Transportation arrangements
- Destination knowledge
- Hotel accommodation booking
- Interpersonal sensitivity
- Calm under pressure
- Public Relations
- Communication skills
Languages
Spanish
Native
English
Fluent
Timeline
Certificate - Booking and Reservations & Client Support Specialist
Institute of Hospitality
02.2019 - 04.2022
Bachelor of Science - Degree in Education
CESUR
09.2018 - 05.2022
Booking Agent
A&B Hotels
02.2017 - 09.2024
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