María Pérez Hidalgo
Manises
Summary
Dynamic professional with a proven track record at EDWARDS LIFESCIENCIES, excelling in customer orientation and organizational skills. Adept at enhancing productivity through effective communication and problem resolution. Recognized for streamlining office operations and fostering team collaboration, ensuring seamless support for senior management and staff alike.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
EDWARDS LIFSCIENCIES
VALENCIA
10.2024 - Current
- Scheduled maintenance visits for office equipment such as computers or printers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Responded promptly to emails from customers and other departments within the organization.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Ordered office supplies as needed and maintained inventory records.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Performed data entry and other administrative tasks to support departments.
- Assisted with coordination of events including booking venues, catering services.
Administrative Officer
PV Hardware Solutions
Cheste
12.2021 - 01.2024
- Managed employee well-being initiatives through general services rather than human resources.
- Coordinated with various suppliers for projects, including awning installation and furniture distribution.
- Supervised cleaning operations, maintenance tasks, and vehicle management for company fleet.
- Executed administrative duties, including mail handling and SAP invoice processing.
- Provided reception coverage during vacations and absences to ensure continuous service.
Duty Officer
Carnes Felix S.A.
Albal
09.2018 - 05.2021
- Facilitated international trade operations for meat importation and exportation.
- Managed bureaucratic and administrative tasks related to licensing and compliance.
- Executed customs dispatches, including transits and imports.
- Reviewed transit procedures, focusing on import and export documentation.
- Issued certificates of origin, including Eur.1 and Form A certifications.
- Coordinated logistics and administration to optimize international processes.
- Oversaw documentation management for goods in compliance with tax regulations.
Secretary to the General Manager
GD Energy Services
Valencia
10.2017 - 06.2018
- Organized daily, weekly, and monthly agendas, efficiently scheduling appointments and meetings.
- Served as primary contact between management and departments, facilitating communication.
- Provided administrative and accounting support for the management department.
- Managed correspondence, phone calls, and emails to streamline communication.
- Welcomed and escorted visitors to designated offices.
- Coordinated meeting room arrangements to ensure effective use of space.
- Facilitated reception and assistance for clients and company executives.
Secretary to the General Manager
Eurojuguetes
Riba Roja
06.2015 - 04.2017
- Coordinated travel to China and Hong Kong for product importation.
- Facilitated achievement of established objectives and goals through effective follow-up.
- Acted as liaison between management and staff, ensuring clear communication.
- Managed correspondence, phone calls, and emails to maintain operational flow.
- Organized daily, weekly, and monthly schedules, coordinating meetings and travel efficiently.
- Attended meetings and events to take notes and compile official records.
- Scheduled and confirmed appointments with clients and suppliers to enhance collaboration.
- Oversaw inventory control, stock management, and order execution.
Teacher
CEU MONCADA
Valencia
01.2015 - 05.2015
- Facilitated language exchange programs at Ceu de Moncada, enhancing cultural understanding.
- Provided private language lessons to students of all ages, ensuring personalized instruction.
- Managed classroom dynamics to promote effective learning environments.
- Demonstrated initiative and problem-solving skills in diverse educational settings.
- Encouraged student participation to reinforce language acquisition and engagement.
- Evaluated student progress and adapted learning plans to support ongoing development.
Stewardess
Swissport
Manises
01.2014 - 12.2014
- Effectively addressed passenger inquiries to ensure a pleasant experience.
- Managed lost luggage through Worldtracer system to expedite resolution.
- Provided efficient responses to questions, enhancing passenger satisfaction.
- Expertly resolved customer complaints, identifying appropriate solutions.
Stewardess
Newco/Spanair
Manises
04.2005 - 02.2012
- Managed handling operations including billing, shipping, coordination, and arrivals.
- Performed administrative tasks, providing essential support to supervisor.
- Assumed duties of Scale Chief, collaborating closely with management.
- Demonstrated exceptional skills in welcoming and assisting passengers for a pleasant experience.
- Responded efficiently to inquiries, ensuring passenger satisfaction through accurate information.
Waitress Trainee
Rock and Ribs restaurant
Paterna
01.2002 - 12.2005
- Documented customer orders and relayed information to kitchen staff.
- Provided table service to enhance dining experience.
- Managed daily cash handling, fostering trust with ownership.
- Addressed inappropriate customer behavior while maintaining calm demeanor.
- Maintained cleanliness and organization of refrigerators and completed order sheets.
Waitress Trainee
Ruthin Castle Hotel
North Gales
01.2004 - 01.2005
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Informed customers of daily specials and menu changes.
Waitress Trainee
Hot Dog Establishment
Valencia
04.2003 - 07.2003
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Child Monitor
Hauskitta
Colonia
06.2002 - 08.2002
- Provided guidance on personal hygiene habits to promote healthy living habits among the children.
- Maintained a clean and organized workspace throughout the day.
- Assessed physical abilities of each child prior to participating in any physical activity.
- Provided a safe and nurturing environment for children in my care.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained safe play environment.
- Created lesson plans that incorporated educational objectives into fun activities for each age group.
Child Monitor
Pierre et Vacances
Avignon
08.2001 - 08.2001
- Provided guidance on personal hygiene habits to promote healthy living habits among the children.
- Maintained a clean and organized workspace throughout the day.
- Assessed physical abilities of each child prior to participating in any physical activity.
- Communicated with parents about daily activities and any concerning behaviors.
- Provided a safe and nurturing environment for children in my care.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Translator and Interpreter
Several
Valencia
01.1999 - 12.1999
- Served as interpreter for architectural firm on various occasions.
- Collaborated with Amnesty International as interpreter for multiple events.
- Worked as English translator for family business from 1999 to 2000.
- Conducted multiple international trips to Taiwan, China, France, and Hong Kong for translation projects.
Education
Máster - Derechos Humanos, Paz y Desarrollo Sostenible
Universidad De Valencia
Valencia09-2018
Diploma - Tourism
Universidad Politécnica De Valencia
Valencia07-2000
Skills
- Customer orientation
- Adaptability
- Commitment
- Organizational skills
- Flexible schedule
- Willingness to travel
- Responsibility
- Confidentiality
- Problem resolution
- Social skills
- Interpersonal skills
- Communication skills
- Team collaboration
- Work organization
- Attention to detail
- Public service
- Solution-oriented mindset
- Observational skills
- Concentration
Certification
- PET INGLES
- FIRST CERTIFICATE INGLES
- B2 INGLES(cursando el C1)
- B2 FRANCES
- B2 ITALIANO
- B1 ALEMAN
Languages
Idioma nativo, Intermedio avanzado, Intermedio avanzado, B2, A2
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
German
Beginner
A1
References
References available upon request.
Timeline
Receptionist Administrator
EDWARDS LIFSCIENCIES
10.2024 - Current
Administrative Officer
PV Hardware Solutions
12.2021 - 01.2024
Duty Officer
Carnes Felix S.A.
09.2018 - 05.2021
Secretary to the General Manager
GD Energy Services
10.2017 - 06.2018
Secretary to the General Manager
Eurojuguetes
06.2015 - 04.2017
Teacher
CEU MONCADA
01.2015 - 05.2015
Stewardess
Swissport
01.2014 - 12.2014
Stewardess
Newco/Spanair
04.2005 - 02.2012
Waitress Trainee
Ruthin Castle Hotel
01.2004 - 01.2005
Waitress Trainee
Hot Dog Establishment
04.2003 - 07.2003
Child Monitor
Hauskitta
06.2002 - 08.2002
Waitress Trainee
Rock and Ribs restaurant
01.2002 - 12.2005
Child Monitor
Pierre et Vacances
08.2001 - 08.2001
Translator and Interpreter
Several
01.1999 - 12.1999
Máster - Derechos Humanos, Paz y Desarrollo Sostenible
Universidad De Valencia
Diploma - Tourism
Universidad Politécnica De Valencia