María Pibernat Yepez
Resumen profesional
Senior Digital Transformation Consultant with 7+ years of experience delivering end-to-end Salesforce implementations across telecoms, energy, retail and hospitality. Deep expertise in Salesforce Service Cloud, Sales Cloud, CPQ (Vlocity and Bit2Win) and Agentforce. Currently acting as Product Owner leading a team of 7 developers. Holder of 12 active Salesforce certifications. Proven track record at global consultancies including Accenture, IBM, Capgemini and Salesforce, delivering complex projects for international clients.
Datos destacados
8
8
years of professional experience
Experiencia
Salesforce Product Owner
WAM
Madrid
2026.04 - 2026.05
- Product owner for Salesforce (Service Cloud + Agentforce) at Iberia, autonomously managing the product backlog and prioritising delivery based on business value.
- Leading a cross-functional team of 7 developers, driving sprint planning, reviews and production deployments.
- Defining AI use cases with Agentforce to automate customer service processes.
- Stakeholder management: translating business needs into clear functional and technical requirements.
Salesforce Senior Consultant
WAM
Madrid
2025.05 - 2026.03
- Led the Salesforce functional strategy for Mahou San Miguel, identifying business opportunities and driving platform optimisation.
- Active involvement in pre-sales processes: requirements gathering, solution design and preparation of technical-functional proposals.
- Delivered functional demos tailored to both technical and business audiences.
- Supported the client through UAT, ensuring team training and effective platform adoption.
- Designed AI-powered use cases to enhance commercial processes.
Salesforce Consultant
Seidor
Madrid
2024.06 - 2025.04
- Technical and functional definition of Salesforce Service Cloud for Tximeletak, overseeing end-to-end development and deployment.
- Functional analysis of new Service Cloud features for Kirolbet.
- Developed technical-functional proposals for Spring Hotels and IVF following detailed needs assessments.
- Delivered Salesforce Service Cloud demos to prospects at Barcelonesa and UVic.
- Proposed service improvements and supervised developments for Selenta using Salesforce Service Cloud.
Salesforce & Vlocity Business Consultant
The Cocktail
Madrid
2023.03 - 2024.05
- Configured Salesforce Sales Cloud to optimise the sales cycle for Visalia Solar.
- Analysis and design for CPQ Vlocity implementation at Repsol EYG.
- Integrated Salesforce Service Cloud with Genesys Cloud for Prosegur, improving contact centre operations.
- Developed a personalised loyalty programme in Salesforce Service Cloud for Iberostar.
Vlocity Technical Lead
IBM
Madrid
2021.09 - 2022.12
- Delivered Order Management consultancy using Vlocity for Vodafone UK in an international setting.
- Delivered Vlocity EPC CPQ OM and CLM training for IBM teams in Mexico and Costa Rica.
- Demonstrated Vlocity Energy & Utilities solution to EON (Poland) and PPC (Greece).
- Technical enablement of Vlocity OmniStudio across multinational environments.
Application Consultant
Capgemini
Madrid
2021.04 - 2021.08
- Salesforce consultancy for the Wallbox Charger implementation project.
- Managed the 'Telefónica Teo' digitalisation project using Vlocity.
- Optimised EPC CPQ OM processes in collaboration with the Telefónica España team.
Advanced App Engineering Analyst
Accenture
Madrid
2018.07 - 2021.03
- Implemented CPQ Vlocity for NOS Portugal and Más Móvil.
- Implemented CPQ Bit2Win for Endesa and Enel.
- Developed CPQ solutions in Vlocity to streamline commercial processes for telecoms and energy clients.
- Coordinated Bit2Win implementations to improve operational management.
Formación
BSc - Telecommunications Engineering
Universidad Fermín Toro
CCNA - Networking and Systems Administration
Cisco Networking Academy
Enfatiza tus habilidades clave
Jira
Confluence
Trello
Figma
Miro
Drawio
Bitbucket
Visual Studio Code
GitHub
Microsoft Office
Gemini
ChatGPT
Claude
Salesforce
CPQ (Vlocity & Bit2win)
Idiomas
Spanish
Experto
English
Intermedio
Certifications
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Industries CPQ Developer
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified Marketing Cloud Administrator
- Salesforce Certified Associate
- Vlocity Order Management Developer I
- Vlocity Energy & Utilities Developer I
Cronología
Salesforce Product Owner
WAM
2026.04 - 2026.05
Salesforce Senior Consultant
WAM
2025.05 - 2026.03
Salesforce Consultant
Seidor
2024.06 - 2025.04
Salesforce & Vlocity Business Consultant
The Cocktail
2023.03 - 2024.05
Vlocity Technical Lead
IBM
2021.09 - 2022.12
Application Consultant
Capgemini
2021.04 - 2021.08
Advanced App Engineering Analyst
Accenture
2018.07 - 2021.03
CCNA - Networking and Systems Administration
Cisco Networking Academy
BSc - Telecommunications Engineering
Universidad Fermín Toro