María José Luna
La Línea de la Concepción
Summary
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Thrive in a team environment and work well with others. Enjoy working as a team member as well as independently.
Overview
10
10
years of professional experience
Work History
GOOGLE TECHNICAL SOLUTIONS SPECIALIST
Teleperformance
01.2024 - 12.2024
- Implementation of Google Ads and Analytics products on websites using Tag Manager or Google Tag
- Diagnosis and solution of problems related to websites, working with various CMS, among the most common are: Wordpress, Shopify, Prestashop and Wix
- Tailored customer advice taking into account the possibilities offered by the treated page, sending the necessary detailed information so that the client can achieve their own objectives
- Skills: English, Analytics 4, Google Ads, Google Tag Manager, JavaScript, technical support, Wordpress
SECOND LEVEL TECHNICAL SUPPORT AT NETFLIX
Teleperformance
10.2019 - 01.2024
- Diagnosis, resolution and reporting of problems related to the streaming platform or its content
- Identify potential trends, future issues or improvements that can be implemented and develop an action plan
- Technical training for personnel who need it, clarifying any doubts that may arise regarding procedures, operation of devices, etc
- Detailed incident report at level 3
- Skills: English, coaching, Zendesk, communication, technical support, technical support service, teamwork, Office 365, Microsoft teams
CUSTOMER SERVICE
Clbs
02.2018 - 11.2018
- Coordinating incoming telephone calls in Spanish and English
- Processing and answering various kinds of customer inquiries in Spanish and English
- Receiving and handling customer complaints and reclamations in Spanish and English
- Carrying customer orders in Spanish and English
- Scheduling and coordinating appointments in Spanish and English
- Conducting various forms of online research
SCREAMING FOR APPLE
Anovo SL
09.2015 - 03.2016
- Screaming for Apple
EVS VOLUNTEER
European Volunteer service
07.2014 - 03.2015
- -Volunteer in Arad (Romania) during 8 months working with seniors
Education
DRAMATIC ARTS -
Miguel Salcedo Hierro
06.2012
TECHNICIAN DRIVING IN PHYSICAL AND SPORTS ACTIVITIES IN THE NATURAL ENVIRONMENT -
IES Jándula
Andújar, Jaén06.2010
Skills
- Customer assistance
- Dynamic
- Results-oriented problem solver
- Handling complaints
- Patience
- Determination
Languages
Spanish
English
Portuguese
Personal Information
- Date of Birth: 01/30/89
- Nationality: Spanish
Timeline
GOOGLE TECHNICAL SOLUTIONS SPECIALIST
Teleperformance
01.2024 - 12.2024
SECOND LEVEL TECHNICAL SUPPORT AT NETFLIX
Teleperformance
10.2019 - 01.2024
CUSTOMER SERVICE
Clbs
02.2018 - 11.2018
SCREAMING FOR APPLE
Anovo SL
09.2015 - 03.2016
EVS VOLUNTEER
European Volunteer service
07.2014 - 03.2015
TECHNICIAN DRIVING IN PHYSICAL AND SPORTS ACTIVITIES IN THE NATURAL ENVIRONMENT -
IES Jándula
DRAMATIC ARTS -
Miguel Salcedo Hierro
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