MARÍA DE LLUC CORIA BORRÀS
Inca
Summary
A specialist in hotel administration with dedication and eagerness to progress.
I possess management and accounting knowledge essential for overseeing daily operations.
I aim to secure a position that allows me to broaden my experience in the sector.
Overview
13
13
years of professional experience
Work History
Hotel General Manager
Mac Hotels
03.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Hotel General Manager
Hoposa
01.2023 - 03.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager
Iberostar
01.2017 - 01.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Restaurant Manager
Iberostar
01.2014 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Restaurant General Manager
Hotel Bonsol
01.2013 - 01.2014
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Assistant Restaurant General Manager
Sports Hermitage
01.2012 - 01.2013
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Events Manager
St Regis Mardavall
01.2012 - 12.2012
Education
Dirección Hotelera Internacional -
EHIB
01.2008
Banket Manager -
EHIB
01.2008
Skills
- Strategic planning and analysis
- Resort management
- Hospitality
- Interpersonal communications
- Training and mentoring
- Reporting
- VIP services
- Hotel operations
- Team Leadership
- Professionalism
- Time management abilities
Languages
Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Intermediate (B1)
Timeline
Hotel General Manager
Mac Hotels
03.2024 - Current
Hotel General Manager
Hoposa
01.2023 - 03.2024
Assistant General Manager
Iberostar
01.2017 - 01.2023
Restaurant Manager
Iberostar
01.2014 - 12.2016
Assistant Restaurant General Manager
Hotel Bonsol
01.2013 - 01.2014
Assistant Restaurant General Manager
Sports Hermitage
01.2012 - 01.2013
Events Manager
St Regis Mardavall
01.2012 - 12.2012
Dirección Hotelera Internacional -
EHIB
Banket Manager -
EHIB
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