SISTEMAS OPERATIVOS: Windows macOs, Linux
Mar Otalora Valerio
Auxiliar Administrativo
Alcantarilla,MU
Summary
Dynamic administrative professional with a proven track record at Feycsa, excelling in office administration and customer relations. Recognized for enhancing productivity through streamlined processes and effective team collaboration. Adept at report writing and problem-solving, consistently achieving organizational objectives while fostering a positive work environment.
Overview
21
21
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Auxiliar Administrativo
Feycsa
10.2021 - 06.2025
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
Supervisora De Tiendas De Moda
Yosigestion
03.2010 - 07.2020
- Supervision de 6 tiendas, atención al cliente, planes de acción, control de stock, cierre del mes, superación de objetivos diarios de ventas, supervisión de tiendas, personal, almacén, tareas, fondo de cajas, control de caja, gestión de bancos, gestión de comisiones diarias, seleccion y formacion del personal, ecommerce, montaje de equipos informáticos y solución de problemas de los mismos.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Gerente Y Autonomo
Valtay S.L.U.
02.2004 - 09.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachiller En Ciencias Sociales - BACHILLER
04.2001 -
- Completed Coursework: [Course Title], [Year]
- Auxiliar Administrativo.
- Ofimatica.
- Excel 2016.
- Contaplus.
- Marketing digital.
- Seguridad en la nube.
- Gestion de tiempo.
- Herramientas para trabajar en la nube.
- Experto en windows 11.
Skills
Office administration
Mail handling
Microsoft Word
Clerical support
Document control
Problem-solving
Customer service
Computer proficiency
Appointment scheduling
Customer and client relations
File organization
Meeting planning
Calendar management
Verbal communication
Microsoft Office Suite
Database management
Reception oversight
Documentation and reporting
Recordkeeping
Invoice processing
Scheduling
Task prioritization
Report writing
Customer relations
Records management
Microsoft outlook
Spreadsheet management
Scheduling and calendar management
Strong problem solver
Letter preparation
Coordination
Filing and data archiving
Travel coordination
Presentation design
Expense reporting
Documentation and control
Client relations
Workflow optimization
Microsoft PowerPoint
Social media and promotions
Team collaboration
Staff motivation
Event coordination
Attendance record management
Social media management
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Recognized by customers and Auxiliar administrativo for expedient and effective service.
- Updated and maintained company database to reflect current and accurate client records for more than 10 accounts.
Additional Information
- POSESION DEL CERTIFICADO DE DISCAPACIDAD.
- CATALAN NATIVO.
- ESPAÑOL NATIVO
- INGLES A1.
- SOLTERA Y SIN HIJOS.
- CARNET DE CONDUCIR.
- VEHICULO PROPIO.
- DISPONIBILIDAD HORARIA.
- DISPOSICION PARA VIAJAR.
ME CONSIDERO UNA PERSONA ACTIVA, RESPONSABLE, TRABAJADORA, CREATIVA, DON DE GENTES, TRABAJO EN EQUIPO Y UN GRAN AFAN DE SUPERACION DIARIA.
Software
PROCESAMIENTO DE TEXTOS
HOJAS DE CALCULO
PRESENTACIONES
CORREO ELECTRONICO
NAVEGACION WEB
GESTION DE ARCHIVOS Y CARPETAS
HERRAMIENTAS DE MARKETING DIGITAL
REDES SOCIALES
ANALISIS DE DATOS
BASES DE DATOS
Interests
NATACION
BOXEO
CINE
LECTURA
COSTURA
CUSTOMIZACION
PINTURA
OCIO
boxeo
EL BOXEO SIEMPRE ME HABIA LLAMADO LA ATENCION. TENIA SACO GUANTES, PUNCHIN BAL... PERO LO USABA SIN FORMACION. HASTA QUE UN DIA CONOCI, A UN VIGILANTE DE SEGURIDAD QUE HABIA SIDO BOXEADOR PROFESIONAL. Y ME ESTUBO DANDO CLASES PARTICULARES, DURANTE 2 AÑOS. Y AHORA PRACTICO EN UN GIMNASIO.
Certification
CAP - Certified Administrative Professional
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Auxiliar Administrativo - Feycsa
10.2021 - 06.2025
Supervisora De Tiendas De Moda - Yosigestion
03.2010 - 07.2020
Gerente Y Autonomo - Valtay S.L.U.
02.2004 - 09.2009
IES JUAN CARLOS I - Bachiller En Ciencias Sociales, BACHILLER
04.2001 -