Manuel Carlos Pérez Álvarez
Peñíscola
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Head of Sales
Selectra Deutschland
10.2020 - 02.2024
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Expanded market share with targeted sales initiatives and strategic partnerships.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Drove international business expansion by establishing global distribution channels and forging strategic alliances with overseas partners.
- IRegularly exceeded monthly targets for both individual and team-wide performance benchmarksi.
- IEnsured brand consistency across all communication materials by working closely with marketing colleaguesi.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and implemented strategies to increase sales and improve customer service.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Negotiated more favorable rates and delivery times with vendors.
- Maintained up-to-date knowledge of products and services offered to customers.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Developed and enforced policies and procedures for compliance with company policies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Performed supplier risk evaluations and supported regulatory inspections.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Internal Sales Representative Manager
Hewlett & Packard
04.2020 - 10.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Provided valuable input for marketing materials, contributing to the development of effective marketing campaigns targeting key demographics.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Spearheaded initiatives aimed at improving operational efficiency, such as streamlining workflows or adopting new technologies that enhance team productivity levels.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
- Provided invaluable insights to management regarding market trends and competitor activities, informing strategic decision-making processes for business growth opportunities.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Researched and identified possible new accounts for sales development.
- Queried database for prospects within possible assignment territories.
- Performed effective online demonstrations to prospects using Software.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Delivered sales presentations and demonstrations to prospective new accounts using video conferencing technology.
- Teamed with partners to close deals for sales development.
- Assisted with creating scripts and responses for consumer interaction.
- Identified consumer interests and key market identifies for new accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Internal Sales Representative
Selectra Deutschland
04.2020 - 10.2020
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Provided valuable input for marketing materials, contributing to the development of effective marketing campaigns targeting key demographics.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Spearheaded initiatives aimed at improving operational efficiency, such as streamlining workflows or adopting new technologies that enhance team productivity levels.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
- Provided invaluable insights to management regarding market trends and competitor activities, informing strategic decision-making processes for business growth opportunities.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Researched and identified possible new accounts for sales development.
- Delivered sales presentations and Product or service demonstrations to prospective new accounts using video conferencing technology.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Queried database for prospects within possible assignment territories.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Performed effective online demonstrations to prospects using Software.
- Identified consumer interests and key market identifies for new accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
Credit Collections Specialist 1
PayPal
07.2019 - 03.2020
- Reduced delinquency rates by implementing effective collections strategies and maintaining consistent communication with debtors.
- Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms.
- Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
- Collaborated with sales teams to ensure proper credit evaluation, contributing to a reduction in bad debt writeoffs.
- Conducted detailed account reviews to identify potential risks and recommend appropriate credit limits for new and existing clients.
- Developed comprehensive reports on collection activities, enabling management to make informed decisions regarding credit policies and procedures.
- Increased overall effectiveness of the collections team by providing ongoing coaching, training, and support to staff members.
- Managed a diverse portfolio of accounts across various industries, ensuring accurate assessment of credit risk and timely collection efforts.
- Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
- Established strong relationships with both internal and external stakeholders, fostering collaboration in achieving common financial goals.
- Monitored industry trends to stay abreast of best practices in credit collections, enhancing department performance over time.
- Optimized the use of technology within the department by advocating for software upgrades that enhanced efficiency and accuracy in tracking outstanding debts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Investigated customer credit references and approved credit lines.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Generated and distributed monthly customer statements.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Developed and documented collection procedures and policies to comply with government regulations.
- Analyzed customer financial records to determine appropriate payment plan.
Sales Development Manager
TTEC Outsourcing and Consulting
05.2019 - 07.2019
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Streamlined sales processes for improved efficiency and faster deal closures.
- Expanded market presence with diligent research and identification of new business opportunities.
- Collaborated with marketing teams to develop impactful campaigns that drove lead generation and conversions.
- Optimized the sales funnel by analyzing key performance metrics and implementing data-driven adjustments.
- Managed a diverse portfolio of clients, ensuring consistent account growth and customer satisfaction.
- Negotiated favorable contract terms with clients to secure profitable deals and maintain long-term partnerships.
- Cultivated a culture of excellence within the sales team by setting ambitious goals, providing regular feedback, and celebrating successes.
- Aligned sales strategies with company objectives to drive overall business growth.
- Implemented effective prospecting techniques to identify potential clients and expand the customer base rapidly.
- Delivered compelling presentations showcasing product value propositions to prospective customers.
- Established strong rapport with industry influencers, driving brand awareness and credibility in the marketplace.
- Analyzed competitor offerings to identify unique selling points for tailored pitches that resonated with target markets effectively.
- Navigated complex sales cycles skillfully, managing multiple stakeholders while maintaining focus on achieving desired outcomes efficiently.
- Oversaw territory planning efforts, allocating resources strategically to maximize returns on investment over time consistently.
- Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
- Enhanced CRM utilization among sales team members for better tracking of leads, pipeline management, forecasting accuracy improvement.
- Leveraged social media platforms as powerful prospecting tools that increased reach among desired clientele.
- Trained and mentored sales personnel to apply best practices and techniques.
- Organized and attended industry events to boost brand visibility while networking with potential leads, ultimately contributing to the sales pipeline growth.
Sales Transactions Account Manager
NATIONAL PEN
09.2018 - 04.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Sales Executive
ALEF & MAQROLL Business Consulting
01.2018 - 09.2018
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
E-Commerce Manager
BEFARA DIRECTO
02.2016 - 12.2017
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
Teamleader
ARVATO BERTELSMANN / VUELING
02.2014 - 01.2016
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
IT-Sales & Management
EIMS
10.2007 - 01.2014
- Increased IT sales revenue by developing and implementing effective sales strategies.
- Established long-term client relationships through excellent communication and negotiation skills.
- Expanded the company''s customer base by identifying new market opportunities and conducting targeted outreach efforts.
- Grew annual sales targets consistently by building a high-performing sales team and providing ongoing coaching and development.
- Enhanced customer satisfaction by actively addressing client concerns, resolving issues promptly, and ensuring timely delivery of products and services.
- Collaborated with cross-functional teams to develop customized IT solutions that met clients'' unique business needs.
- Developed key performance metrics for sales team members, setting clear expectations and driving individual accountability for results.
- Implemented innovative marketing initiatives that increased brand awareness in target markets, leading to higher lead generation rates.
- Negotiated lucrative contracts with major clients, securing significant revenue streams for the organization.
- Maximized profits by optimizing pricing strategies based on market trends, competitor analysis, and internal cost structures.
- Streamlined sales operations by leveraging technology to improve efficiency, reduce costs, and enhance reporting capabilities.
- Mentored junior sales staff to develop their skills, fostering a culture of continuous learning within the sales team.
- Built strong partnerships with industry influencers and strategic partners to expand reach in key markets.
- Spearheaded product demonstrations at trade shows and industry events to showcase the company''s offerings effectively.
- Created comprehensive account plans for top-tier customers to ensure consistent service delivery and maximize upselling opportunities.
- Aligned sales forecasts with production schedules to maintain optimal inventory levels while minimizing stockouts or excess inventory costs.
- Conducted regular competitive analyses to identify potential threats or opportunities within the marketplace, informing strategic decision-making processes accordingly.
- Championed process improvements within the sales department to eliminate inefficiencies and enhance overall productivity.
- Developed robust sales pipelines by cultivating relationships with prospective clients through targeted prospecting efforts, referrals, and networking activities.
- Delivered compelling presentations to C-suite executives and key decision-makers, persuasively articulating the value proposition of the company''s IT solutions.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Conducted market analyses and presented findings to product team to develop and enhance product offerings.
- Promoted company products and services by attending trade shows and industry conferences.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Researched product availability and acquired use, benefits and pricing structure information for clients.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
Education
Business Administration And Management
FHS WORMS
Worms08.2001
Skills
- Pipeline Management
- Territory Management
- Solution selling
- Sales Coaching
- Sales Presentations
- Negotiation expertise
- CRM proficiency
- Sales operations
- Key account growth
- Sales Tracking
- Market Research
- Order Management
- Sales operation
- Staff Management
- New Business Development
- Client Relationship Management
- Strategic Planning
- Proposal Development
- Revenue Forecasting
- Sales Planning
- National account management
- Sales team training
- Vendor Management
- Business Planning
- Territory sales management
- Lead Generation
- Account Management
- Profitability Optimization
- Performance Management
- Strategic account development
- KPI Tracking
- Sales Reporting
- Compelling sales proposal writer
- Decisive
- Persuasive Negotiations
- Goals and performance
- Sales process
- Advanced Salesforcecom user
- Positive and upbeat
- Product Knowledge
- Verbal and written communication
- Direct Sales
- Team Oversight
- Empowers high-performing sales teams
- Extensive personal network
- Marketing strategy
- Sales processes
- Goal Setting
- Systems and software expertise
- Rapport and relationship building
- Sales strategy development
- Sales expertise
- Consultative Sales
- Analytical problem solver
- Brand-building strategies
Academic Training
- 2001, Business Administration and Management, High Technique School, Worms, Worms, Germany
- 1997, Secondary Studies, School Liselotte Gymnasium, Mannheim
Further Works
- 10/2020, Selectra Deutschland, Head of Sales / Team Manager, Barcelona
- 04/2020, Selectra Deutschland, Internal Sales Representative - DACH Market, Barcelona
- 04/2020, Hewlett & Packard Barcelona, Internal Sales Representative Manager - EMEA, Barcelona
- 07/2019 - 03/2020, PayPal Dundalk, Credit Collections Specialist 1 EMEA, Dundalk
- 05/2019-07/2019, TTEC Outsourcing and Consulting Dublin, Sales Development Manager for GCP, Dublin, Ireland
- 09/2018-04/2019, NATIONAL PEN Dundalk, Sales Transactions Account Manager DACH MARKET, Dundalk, Ireland
- 01/2018- 09/2018, ALEF & MAQROLL Business Consulting, Sales Executive - Floor and Team Manager EMEA, Barcelona
- 02/2016-12/2017, BEFARA DIRECTO Barcelona, E-Commerce Manager - Project Manager DACH MARKET, Barcelona
- 02/2014-01/2016, ARVATO BERTELSMANN / VUELING Barcelona, Teamleader DACH MARKET, Barcelona
- 10/2007-01/2014, EIMS IT-Sales & Management, DACH MARKET, Barcelona
- 02/2005-09/2007, Security Personnel JVA Mannheim, Mannheim
- 04/2004-01/2005, Professional Masseur, Therapeutische Anstalt Mannheim, Mannheim
- 09/2003-03/2004, Master Butcher, Fleischerrneister Schule, Frankfurt / Main
- 09/2001-08/2003, Professional Butcher (Fine Food and Merchandise Preserved), Fleischermeister Schule, Frankfurt / Main
Laboral Expert Formation
- CÁRNIC SECTOR, 12/2012-12/2013, Butcher, Slaughterhouse Maximum and Children, Verin, Galicia
- CÁRNIC SECTOR, 05/2009-11/2012, Managing Director, Own company Meat feed, Germany
- CÁRNIC SECTOR, 04/2004-04/2009, Food Handler, Cutting Rooms, Frankfurt / Main
- AUTOMOTIVE SECTOR, 02/2003-03/2004, Commercial Agent of Sale to the Public, House of Cars Schmidt, Lampertheim
- AUTOMOTIVE SECTOR, 02/2002-01/2003, Administrator Purchasing Department, Bayerische Motorenwerke, München
- AUTOMOTIVE SECTOR, 04/2000-201/002, Commercial Agent for Sale to the Public, Porsche Zuffenhausen, Stuttgart
- AUTOMOTIVE SECTOR, 03/1998-03/2000, Commercial Agent for Sale to the Public, Mercedes Benz AMG, Stuttgart
Other Data
AM / A1 / A2 / A / B1 / B / C1 / C / C1E / EC, Native, High level (comprehension, oral and written), Native, Knowledge of the following programs at the expert level: Office Package (Word, Excel, PowerPoint and Outlook), Immediate availability to full day, Great communication skills and teamwork
Personal Information
- Place of Birth: Germany
- Date of Birth: 09/12/80
Languages
German
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Head of Sales
Selectra Deutschland
10.2020 - 02.2024
Internal Sales Representative Manager
Hewlett & Packard
04.2020 - 10.2020
Internal Sales Representative
Selectra Deutschland
04.2020 - 10.2020
Credit Collections Specialist 1
PayPal
07.2019 - 03.2020
Sales Development Manager
TTEC Outsourcing and Consulting
05.2019 - 07.2019
Sales Transactions Account Manager
NATIONAL PEN
09.2018 - 04.2019
Sales Executive
ALEF & MAQROLL Business Consulting
01.2018 - 09.2018
E-Commerce Manager
BEFARA DIRECTO
02.2016 - 12.2017
Teamleader
ARVATO BERTELSMANN / VUELING
02.2014 - 01.2016
IT-Sales & Management
EIMS
10.2007 - 01.2014
Business Administration And Management
FHS WORMS
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