Manuel Alfredo Varela Patiño
Madrid
Summary
Quick learner with extensive knowledge of tools and software. Strong interpersonal skills, adept at working in teams and making informed decisions. Highly patient and enjoys collaborating with others. Committed to continuously enhancing skills to effectively resolve any task or challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervising Agent
Quantica BPO
Barranquilla
05.2019 - 09.2021
- Resolved customer issues related to smartphones.
- Provide technical support to the customer via phone call, chat, or email.
- Handle supervisor calls or requests.
- Completed the goal of the company.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Provided support and guidance to team members on daily tasks and procedures.
- Ensured adherence to established standards for quality assurance by monitoring calls for accuracy and compliance.
Logistic Coordinator
Lean Solutions Group
Barranquilla
06.2022 - 07.2024
- Managed and processed client emails, promptly addressing their service requests.
- Collections - collect the money via email or phone calls that the other companies owed to my client.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Handle the communication between the two companies.
- Accounting, review payment information.
- Data entry management documentation.
- Get in contact with the carriers if it is needed.
- Organized and monitored the shipment of products in accordance with customer requirements.
Education
System engineer (10 semesters) -
Universidad de la costa CUC
Barranquilla, Colombia12.2020
High School Diploma -
Gimnasio del Atlántico
Barranquilla, Colombia12.2014
Elementary School Diploma -
Liceo Mixto de la Costa
Barranquilla, Colombia12.2013
Skills
- Quick learner
- Bilingual
- Vast technological knowledge
- Can easily achieve any goal set by my higher-ups
- Stress Management
- Logistics Analysis
- Computer-Based Inventory System
- Spanish: Native
- English: Advanced
- Proficient in the use of Microsoft PowerPoint
- Paint Tool
- CorelDraw
- Packet Tracer
- Inventory Control
- Quality Control Analysis
- Operational Efficiency
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
Certificated by Google of basic digital marketing
Timeline
Logistic Coordinator
Lean Solutions Group
06.2022 - 07.2024
Supervising Agent
Quantica BPO
05.2019 - 09.2021
System engineer (10 semesters) -
Universidad de la costa CUC
High School Diploma -
Gimnasio del Atlántico
Elementary School Diploma -
Liceo Mixto de la Costa
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