Manuel Prado Delgado
Aviation And Hospitality Operations And Customer Service Specialist
Lanzarote
Summary
Operations and customer service specialist with experience in the aviation and hospitality industry. I excel at managing critical situations, coordinating teams and delivering high quality customer service. A focus on operational efficiency and problem solving allows me to continuously improve the customer experience and optimize internal processes. In addition to leadership and quick learning, which allows me to adapt to dynamic and demanding environments.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Agent
See Usa Tours (Avoris Travel)
Cali
03.2023 - 11.2023
- Company Overview: Operations Agent at Welcomebeds Destination Emergency Department (Tour Operator)
- I was in charge of coordinating remotely with different departments to ensure the immediate resolution of passenger problems at destination.
- Managed the emergency department, attending and making calls to intermediaries and hotels to resolve incidents.
- I ensured efficient communication through emails and phone calls , guaranteeing a smooth and satisfactory experience for customers in critical situations.
- Operations agent in the destination emergency department of Welcomebeds (Tour Operator).
Receptionist
SPIWAK HOTELS
Cali
12.2022 - 03.2023
- I was responsible for managing the reception and attention of guests, ensuring a quality experience from arrival to departure.
- I performed administrative tasks such as processing and filing of documentation, coordination of internal logistics and correspondence management.
- My focus was always on providing an efficient and personalized service, resolving incidents quickly and effectively, and maintaining a high standard of customer service.
Passenger Service Agent
COPA AIRLINES S.A - TALMA
02.2022 - 11.2022
- I was responsible for receiving aircraft and assisting passengers with connecting flights.
- inadmissible passengers, ensuring a smooth and organized experience.
- I supervised the weighing and loading of baggage, coordinating with crew, ramp agents and the control tower for the efficient clearance of aircraft.
- In addition, I managed tanking and verified the amount of passengers and baggage on each flight, maintaining a focus on safe and timely operations.
Education
Tripulante de cabina de pasajeros - Aviation Safety, Passenger Care, Emergency Managem
DELTA FORCE S.A.S
Colombia 08.2019 - 12.2021
Bachelor's Degree - Accounting, IT
Colegio Técnico Maria Elvinia
Colombia 08.2025 -
Skills
- Operations Management
- Customer Service
- Working under pressure
- Communication Skills
- Leadership and Coordination
- Quick Learning and Adaptability
- Handling of Technological Tools
- Accounting Skills
- Proactive and Self-starter
- Multilingualism
Certification
Applied Big Data 2024
Timeline
Bachelor's Degree - Accounting, IT
Colegio Técnico Maria Elvinia
08.2025 -
Operations Agent
See Usa Tours (Avoris Travel)
03.2023 - 11.2023
Receptionist
SPIWAK HOTELS
12.2022 - 03.2023
Passenger Service Agent
COPA AIRLINES S.A - TALMA
02.2022 - 11.2022
Tripulante de cabina de pasajeros - Aviation Safety, Passenger Care, Emergency Managem
DELTA FORCE S.A.S
08.2019 - 12.2021
Applied Big Data 2024
Protocol and Etiquette Seminar, School of International Tourism and fly attendants, 04/01/2019
Integral Image Seminar, School of International Tourism and Hostesses, 11/01/2018
Drone Pilot (RPA), DELTA FORCE S.A.S, 11/01/2020
Similar Profiles
Mahmoud TaherMahmoud Taher
German Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic ToursGerman Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic Tours
Agnieszka JanuszkiewiczAgnieszka Januszkiewicz
Bookkeeper at Queen Syrena Travel Inc./QS Travel & Tours Inc.Bookkeeper at Queen Syrena Travel Inc./QS Travel & Tours Inc.
LEA GALVEZLEA GALVEZ
IN BOUND AND OUTBOUND TICKETING RESERVATION at ABCT TOURS AND TRAVEL CONSULTAIONSIN BOUND AND OUTBOUND TICKETING RESERVATION at ABCT TOURS AND TRAVEL CONSULTAIONS