MANUEL JESÚS COLLADO ROBLES
San Roque
Summary
Adept at elevating customer experiences, I honed my expertise at DAZN Bet, mastering complaint handling and customer service. My background as a Chef and Kitchen Supervisor showcases my ability to manage teams and multitask under pressure. With proven skills in Microsoft Office and outstanding communication, I consistently enhance operational efficiency and client satisfaction.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
DAZN Bet
Gibraltar
07.2023 - Current
- Provide top-notch customer support, ensuring timely resolution of client issues
- Utilize problem-solving skills to address customer queries and concerns effectively
- Monitored customer satisfaction levels through surveys and feedback forms.
- Updated client profiles with relevant KYC information.
Chef
Hustle n' Flow
Gibraltar
02.2022 - 07.2023
- Managed kitchen operations, ensuring high-quality food preparation and service
- Coordinated with team members to maintain efficiency during peak hours
Cashier
DIA Supermarket
Torredonjimeno
08.2012 - 12.2022
- Delivered excellent customer service while managing cash transactions efficiently
Chef & Kitchen Supervisor
Las Iguanas
Gibraltar
03.2021 - 02.2022
- Oversaw kitchen staff and daily operations to ensure seamless service
- Maintained inventory and compliance with health and safety standards
Chef
Hawkwell House Hotel
Oxford
01.2019 - 02.2021
- Prepared and presented high-quality dishes to meet customer expectations
Chef
Cafe Tarifa
Oxford
05.2017 - 09.2018
- Specialized in creating dishes that aligned with the café's menu and aesthetic
Chef Assistant/Assistant Manager
Pizzeria "La Trinacria"
Torredonjimeno
10.2014 - 04.2017
- Assisted in managing daily operations, including staff scheduling and inventory control
Education
English Philology - English language and literature studies
Universidad de Jaén
04.2016
General Certificate of Education (GCE) - Bachillerato -
IES Santo Reino
Torredonjimeno, Spain09.2012
General Certificate of Secondary Education (ESO) -
IES Santo Reino
Torredonjimeno, SpainSkills
- Microsoft Office
- Operating Systems
- Computer and laptop hardware knowledge
- Customer service
- People management
- Internet Proficiency
- Social Media Proficiency
- Outstanding communication skills
- Time management
- Conflict resolution
Affiliations
- Basketball
- Boxing
Hobbies and Interests
- Basketball
- Hiking
- Gaming
- NBA
- Football
- Exploring Food Recipes
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Agent
DAZN Bet
07.2023 - Current
Chef
Hustle n' Flow
02.2022 - 07.2023
Chef & Kitchen Supervisor
Las Iguanas
03.2021 - 02.2022
Chef
Hawkwell House Hotel
01.2019 - 02.2021
Chef
Cafe Tarifa
05.2017 - 09.2018
Chef Assistant/Assistant Manager
Pizzeria "La Trinacria"
10.2014 - 04.2017
Cashier
DIA Supermarket
08.2012 - 12.2022
English Philology - English language and literature studies
Universidad de Jaén
General Certificate of Education (GCE) - Bachillerato -
IES Santo Reino
General Certificate of Secondary Education (ESO) -
IES Santo Reino