MANUEL CAMIÑA CARMONA
Summary
Driven and resourceful administrative professional with 5 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
EXECUTIVE ASSISTANT
DOCTOR MUSIC
12.2023 - 01.2024
- Developed and maintained automated alert systems for important deadlines.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated and maintained confidential databases and records.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Wrote reports, executive summaries and newsletters.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
PROTOCOL, EVENTS & BUTLERY MANAGER
VALMONT VHL
09.2023 - 11.2023
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Improved safety procedures to create safe working conditions for workers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
COCKTAIL LOUNGE MANAGER
OASIS LOUNGE
06.2023 - 08.2023
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
- Established performance metrics to measure success in various areas of operation and made adjustments as needed for continuous improvement.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
FRONT DESK HEAD MANAGER
HOTEL PLAYA VICTORIA
02.2023 - 06.2023
- Implemented and developed operational standards, policies and procedures.
- Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Spearheaded process improvements that led to increased productivity while maintaining high-quality output.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Increased team efficiency by streamlining processes and implementing organizational systems.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Established team priorities, maintained schedules and monitored performance.
- Recommended and implemented successful strategies to maximize revenue.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
FRONT DESK TEAM LEADER & CONCIERGE
ANANTARA VILLA PADIERNA PALACE RESORT
03.2022 - 12.2022
- Handled high-pressure situations calmly, resolving guest issues in a professional manner while maintaining exceptional service standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of guest bookings, payments, and special requests to ensure smooth operations at the front desk.
- Monitored inventory levels of essential supplies at the front desk, proactively ordering when necessary to avoid shortages.
- Managed phone lines professionally, directing calls appropriately and handling reservation inquiries with ease.
- Checked guests in out of hotel, made reservations, and processed payments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Developed and implemented customer service policies and procedures.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Created a welcoming environment for guests upon arrival by maintaining a clean and organized reception area.
- Proofread and edited documents for accuracy and grammar.
- Collaborated with other departments to create seamless experiences for guests during their stay.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Resolved billing discrepancies quickly, providing clear explanations to guests in order to maintain trust and satisfaction.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Prioritized tasks effectively during peak hours by delegating responsibilities among team members based on skillset.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
HOUSEHOLD MANAGER AND HEAD OF BUTLERY
PRIVATE RESIDENCE
11.2021 - 03.2022
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Assisted clients with physical therapy exercises.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Helped clients to maintain independence and quality of life.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Oversaw budget to manage expenditures and control costs.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Managed financial operations for household of 13 members.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
INTERIOR DESIGNER
FREELANCE
12.2021 - Current
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decoration items.
- Applied green building and environmental design into business and residential projects.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Increased property value through strategic interior renovations tailored to market trends.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
- Devised project budgets to track expenses and avoid cost overruns.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Conducted client consultations to understand requirements and preferences.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Specified appropriate products and materials to meet project objectives and design scheme.
FRONT DESK NIGHT AUDITOR
HYATT HOTELS
06.2019 - 11.2021
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Balanced hotel accounts and resolved discrepancies.
- Reviewed checklist on daily basis and planned shift accordingly.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored facility security for guest and personnel safety.
- Entered and updated sensitive customer information during check-ins and room changes.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Performed nightly updates to room charges and rates.
- Documented accounts and logs throughout shift to keep up with requirements.
- Monitored hotel's budget and financial records.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Planned coverage needs and organized services to support incoming special events.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
FRONT DESK AGENT & QUALITY SUPERVISOR
IBEROSTAR HOTELS & RESORTS
11.2013 - 06.2019
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
BBA - PROTOCOLS, INTERNATIONAL COORDINATION - BUTLERY
IBS
MADRID06.2021
BBA - TAX MANAGEMENT PROCEDURES ASSISTANT
NAVARRA UNIVERSITY
NAVARRA - ONLINE11.2024
BBA - INTERIOR DESIGN & DECORATION
IMPLIKA
ESPAÑA06.2021
BBA - SUMILLER LVL 2
NATIONAL WINE SCHOOL
Skills
- Process Improvements
- Calendar and Scheduling Software
- Resourceful
- Records Management Databases
- Brand Management
- Business Analysis and Reporting
- Schedule Management
- Human Resources Management
- Revenue Forecasting
- Staff Training
- Emergency Response
- Fiscal Management
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
French
Advanced (C1)
Italian
Advanced (C1)
Timeline
EXECUTIVE ASSISTANT
DOCTOR MUSIC
12.2023 - 01.2024
PROTOCOL, EVENTS & BUTLERY MANAGER
VALMONT VHL
09.2023 - 11.2023
COCKTAIL LOUNGE MANAGER
OASIS LOUNGE
06.2023 - 08.2023
FRONT DESK HEAD MANAGER
HOTEL PLAYA VICTORIA
02.2023 - 06.2023
FRONT DESK TEAM LEADER & CONCIERGE
ANANTARA VILLA PADIERNA PALACE RESORT
03.2022 - 12.2022
INTERIOR DESIGNER
FREELANCE
12.2021 - Current
HOUSEHOLD MANAGER AND HEAD OF BUTLERY
PRIVATE RESIDENCE
11.2021 - 03.2022
FRONT DESK NIGHT AUDITOR
HYATT HOTELS
06.2019 - 11.2021
FRONT DESK AGENT & QUALITY SUPERVISOR
IBEROSTAR HOTELS & RESORTS
11.2013 - 06.2019
BBA - PROTOCOLS, INTERNATIONAL COORDINATION - BUTLERY
IBS
BBA - TAX MANAGEMENT PROCEDURES ASSISTANT
NAVARRA UNIVERSITY
BBA - INTERIOR DESIGN & DECORATION
IMPLIKA
BBA - SUMILLER LVL 2
NATIONAL WINE SCHOOL
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