Manuel Angradi
Madrid
Kurzprofil
Customer service professional and BBA student specializing in creating exceptional customer experiences. I bring excellent communication skills, adaptability, and a strong team-oriented mindset. Passionate about sales and interpersonal relationships, I excel at identifying and fulfilling both the explicit and unspoken needs of the client.
Übersicht
3
3
years of professional experience
Berufserfahrung
Waiter (20H)
FRATELLI FIGURATO, S.L.
Madrid
2025.09 - heute
- Advising customers on menu items and drinks.
- Greeting guests upon arrival and providing them with menus.
- Coordinating with kitchen staff to ensure efficient service.
Retail Associate (mini job)
New Balance
Munich
2025.01 - 2025.06
- Provided exceptional customer service to enhance shopping experiences.
- Successfully met or exceeded daily sales targets during peak Saturday shifts by maintaining a fast, customer-focused workflow.
- Collaborated effectively with the team to manage high-traffic periods and ensure smooth store operations on the busiest days.
Host & F&B Service Staff
Munich Marriott Hotel City West
Munich
2024.09 - 2025.06
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Chef De Rang
Big Mamma Group
Munich
2023.02 - 2024.08
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Upholding high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Restaurant Host
Hard Rock Cafe
Munich
2022.10 - 2023.02
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
Ausbildung
Bachelor of Business Administration - BBA
Universidad Europea de Madrid
Madrid 2025 - heute
Kompetenzen
- Agile multitasking
- Excellent customer service
- Strong teamwork
- Proactive and self-motivated
Languages
Italienisch, Spanisch
Muttersprache
English
Fachkundig (C1)
C1
German
Kompetent (B2)
B2
Francés
Grundlagen (A2)
A2
Zeitleiste
Waiter (20H)
FRATELLI FIGURATO, S.L.
2025.09 - heute
Retail Associate (mini job)
New Balance
2025.01 - 2025.06
Host & F&B Service Staff
Munich Marriott Hotel City West
2024.09 - 2025.06
Chef De Rang
Big Mamma Group
2023.02 - 2024.08
Restaurant Host
Hard Rock Cafe
2022.10 - 2023.02
Bachelor of Business Administration - BBA
Universidad Europea de Madrid
2025 - heute