Manja Schöneck
San Agustin Del Guadalix
Summary
Results-driven, multi-lingual, multi-talented and highly adaptable sales, marketing and operations professional with strong international expertise and diversity of experience across Technology, Fashion, Advertising, eCommerce and Aviation industries with organizations ranging from start-ups to global market leaders.
Overview
15
15
years of professional experience
Work History
Business Development Representative
Whistleblower Software
03.2024 - 04.2024
- Assist, close and develop customer accounts in the Spanish market
- Identify, reach out and communicate with potential clients and partner companies, where you are our first point of contact
- Create positive attention towards our solutions and services
- Assist Account Executives generating quality meetings and other projects.
Inside Sales Representative
Westcon
03.2021 - 02.2024
- Manage customer requests, sending proposals, stock availability, order placement, shipping information, RMA´s
- Develop customer relationships
- Working closely with the BDM´s to establish customer needs and requirements
- Meeting sales targets for each vendor.
Strategic Contract Manager
HEICO Aerospace
09.2018 - 10.2019
- Recruited to manage the Spanish and Portuguese accounts, which entailed customer support; solving any query regarding aircraft parts, offering savings and looking for new products to be developed
- Identify and manage the introduction of new product/part
- Development of opportunities within the account to increase sales
- Working with customer stakeholders; manage the development and approval cycle to meet agreed targets
- Build and maintain effective working relationships at all levels within the customers businesses
- Monitor and evaluate contract performance
- Manage new part approvals and address any technical questions
- Perform analysis and other investigative tasks required by the Sales & Marketing department
- Develop effective working relationships with HEICO Business units and New Part Introduction Coordinators
- Track and report development and sales metrics for customers and HEICO management
- Onsite presence at customer main base, and regularly visit satellite facilities and resolve customer issues
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
- Achievements: Established strong relationships with my clients which contributed to high growth sales and significant cost savings
- Managed different stakeholders at the same time in a high paced environment
- Leveraged internal software and analytics to identify best-match solutions to client needs
- Developed in-depth knowledge across a broad range of products in a short time
- Delivered consistent high performance in accurate forecasting and achievement of targets.
Business Proposal Representative
Oracle Corporation
03.2015 - 09.2018
- Recruited to manage the back office of contract cycles
- Analyse Proposals to determine delivery needs and preparation outlines
- Plan and create text/graphics preparation and control environment for virtual collaboration by internationally disbursed teams
- Establish and manage the proposal submission schedule
- Develop proposal preparation instructions
- Create compliance and author response matrices
- Plan and conduct project kick-off meetings
- Manage the execution of the proposal development plan, establish document version control methods
- Create document review directions and procedures
- Manage review and edit cycles
- Coordinate the final assembly and delivery of proposal.
Operations Manager
Miinto Fashion S.L
11.2012 - 09.2014
- Recruited to support Miinto’s expansion into the Iberian market
- Reporting directly to the MD for Spain, responsibilities included: setting up and managing local operations from scratch working closely with HQ in Copenhagen to localise and launch www.miinto.es; smooth and timely set-up and onboarding of newly recruited brands to the platform ensuring relevant fraud and compliance checks; set up and day-to-day management of B2B and B2C customer support across Telephone, online CHAT and Email channels; monthly performance reporting and reviews with HQ
- Achievements: Recruited and trained a team of 4 customer Service / Marketing staff within 2 months
- Continual monitoring and improvement of performance and processes to achieve consistently high Customer Service levels of query and complaint resolution in a short period of time
- Helped define brand acquisition strategy and successfully onboarded approximately 15 brands every month
- Trained new brands (customers) in our software to ensure the correct “look and feel” of the miinto website
- Successfully launched Miinto.es in close collaboration with HQ teams in just 4 months
- Set up local office within 1 month
- Ensured operational expenses and costs were tightly monitored and controlled
- Reliable compilation and submission of monthly financial reports to HQ
- Effective control and collection of debt from brand partners to minimize revenue risk
- In charge of office supplies and maintenance to ensure a compliant workplace.
Executive Assistant to CEO and COO
GMR Marketing S.L.
11.2010 - 11.2012
- I assisted and offered support to the CEO and COO
- Translation of legal documents, setup and coordination of meetings and conferences
- As well as pitch ideas for new campaigns, I took part in Hospitality events which revolved around VIP clients of a Bank, the official bank of the NBA offering an exclusive experience in various cities such as New York and Miami
- Achievements: I was promoted to Account Supervisor in a short period of time
- I was given the opportunity to travel to Miami and New York to execute Hospitality events with high-end clients.
Customer Projects Administrator
IBM (Client Center Madrid)
04.2009 - 11.2010
- I worked as a project administrator, reporting to project managers in Denmark
- Validating and registering contracts, making sure the maintenance licenses were renewed and invoiced to the customers.
Education
BA Hospitality Management -
University of Brighton
International Baccalaureate -
Herlufsholm Kostskole
High School Diploma -
International College Spain (ICS)
Skills
- E-Commerce
- Sales & Marketing
- Customer Account Management
- Marketplace development & growth
- Operations
- Project Management
- Creative thinking
- Stakeholder management
- Team leadership & motivation
- Performance measurement & reporting
- People skills and team building
- Contract Administration
- Process Improvement
- Time Management
- Relationship Building
Languages
English (fluent spoken & written)
Danish (fluent spoken & written)
Spanish (fluent spoken and written)
Applications
- MS Excel
- MS Word
- MS Powerpoint
- CRM tool Podio
- SAP
Hyperlinks
- LinkedIn Profile, https://www.linkedin.com/in/manja-sch%C3%B6neck-62530937/
Timeline
Business Development Representative
Whistleblower Software
03.2024 - 04.2024
Inside Sales Representative
Westcon
03.2021 - 02.2024
Strategic Contract Manager
HEICO Aerospace
09.2018 - 10.2019
Business Proposal Representative
Oracle Corporation
03.2015 - 09.2018
Operations Manager
Miinto Fashion S.L
11.2012 - 09.2014
Executive Assistant to CEO and COO
GMR Marketing S.L.
11.2010 - 11.2012
Customer Projects Administrator
IBM (Client Center Madrid)
04.2009 - 11.2010
BA Hospitality Management -
University of Brighton
International Baccalaureate -
Herlufsholm Kostskole
High School Diploma -
International College Spain (ICS)
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