Mandy Van der Pas
Senior Accountmanager
Malaga
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Accountmanager
Hewlett Packard, HP
10.2023 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Backoffice & Temporary Supervisor
TelePerformance
2 2022 - 7 2023
- Managing backoffice
- Approving refunds, supporting agents, and handling the complaints from the company to solve with the customer.
Customer Service Agent
TelePerformance
- 02.2022
- Customer service agent
- Picking up phone calls, solving issues or forwarding to the right department.
Bartender & Ticket Management
Celebration Bar
06.2021
- Managing the tickets for the bar, selling the tickets on the beach and boulevards
- Bartending in the bar.
Boat tourguide Breda
Bootjevaren Breda
04.2019
- I used to guide tourists with a boat through Breda
- With this job, I have increased my social skills and developed myself even more.
Waitress
Bowling & Partycentrum Breda
02.2016 - 02.2018
- I served several people with drinks and food
- I also directed people to their place which they booked.
Education
Middelbaar Beroeps Onderwijs - Leisure And Hospitality
Cingel College
Breda 04.2001 -
High School Diploma -
Tessenderlandt VMBO College
Breda 04.2001 -
Skills
Suggestive Selling
Time Management
Payment Processing
Organized Working
Excellent negotiation skills
Goals and performance
Operations
Birthdate
08/13/99
Exploring new places and going on an adventure.
I like to go out and explore new areas, or going on an adventure, such as hiking.
Timeline
Senior Accountmanager
Hewlett Packard, HP
10.2023 - Current
Bartender & Ticket Management
Celebration Bar
06.2021
Boat tourguide Breda
Bootjevaren Breda
04.2019
Waitress
Bowling & Partycentrum Breda
02.2016 - 02.2018
Middelbaar Beroeps Onderwijs - Leisure And Hospitality
Cingel College
04.2001 -
High School Diploma -
Tessenderlandt VMBO College
04.2001 -
Backoffice & Temporary Supervisor
TelePerformance
2 2022 - 7 2023
Customer Service Agent
TelePerformance
- 02.2022
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