Mandy Craw
Pinoso,A
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols also a
detail orientated individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant/Bar Owner
Myself
06.2023 - 03.2025
- Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
- Optimized seating arrangements based on reservations data to maximize guest comfort during busy periods.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Analyzed sales data regularly in order to make informed decisions about menu offerings based on popularity trends.
- Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
- Implemented creative promotions such as themed nights or happy hour specials to attract new customers while retaining existing ones.
- Ensured compliance with all health and safety regulations through regular staff training sessions and rigorous inspections.
- Organized special events like live music performances or trivia nights to provide unique entertainment options for guests.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Post Room Operative
TFX
06.2022 - 06.2023
- Input details into computer
- Dealt with customers who came to collect their mail.
- Took in deliveries from Couriers etc.
Support Worker
Zebra Care
03.2012 - 08.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
No Degree -
Lord Grey Secondary
BletchleySkills
- Food safety regulations
- Employee training
- Interior design
- Staff management
- Beverage making
- Menu development
- Allergy awareness
- Social media promotion
- Hygiene standards
- Staff supervision
- Customer service
- Reliable and responsible
- Attention to detail
- Organizational skills
- Money handling
- Supply ordering and management
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
Reading, Knitting and crocheting
In my spare time I like to relax with either a book or my knitting or crochet. I love to see things progress as I make them.
Languages
Spanish
Elementary (A2)
Timeline
Restaurant/Bar Owner
Myself
06.2023 - 03.2025
Post Room Operative
TFX
06.2022 - 06.2023
Support Worker
Zebra Care
03.2012 - 08.2017
No Degree -
Lord Grey Secondary
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