Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
References
Timeline
Generic

Mama Jawla Dibba

Crawley

Summary

I am a hard-working, energetic, ambitious person with excellent interpersonal and customer service skills and experience. I work well as part of a team but can also show initiative working independently with a mature, responsible approach to my work. My main aim is to work with any airline as a flight attendant due to its high levels of customer service, individuality, and respect for diversity. I have experience working with the elderly and vulnerable as a career, and I have been challenged to put their needs first. I feel this would be very useful onboard. I recently achieved my level 2 in cabin crew diploma where I learnt to provide first aid in an aviation environment. In addition, I learnt how to deal with emergencies on board.

Overview

6
6
years of professional experience

Work History

Check-in Agent (optime Group)

EasyJet
04.2024 - 02.2025
  • Checking in passengers and boarding the flight.

Passenger Service Agent

British Airways
04.2023 - 02.2024
  • Check in passengers and boarding the flights

Nurseplus Care Agency
01.2020 - 01.2024
  • Caring for vulnerable people and providing personal care to a high standard
  • (Part-time)

Lounge

One Resourcing Ltd (Gatwick Airport)
03.2022 - 03.2023
  • Receptionist, check-in passengers with their boarding passes and taking bookings.
  • When checking in passengers I must make sure they either make payments, have a membership or make a reservation for the lounge entrance.
  • I also work in premium Gatwick as a premium sales representative.

Smallbrook Care Home
10.2021 - 01.2022
  • Caring for vulnerable people and with love.
  • Providing personal care to a higher standard

B&M
Crawley
09.2019 - 09.2021
  • Customer service, Handling and taking payments, Stock Replenishment

Crawley Careers Fair, K2 Crawley and Gatwick Airport Jobs Fair, Arora Hotel, Crawley
Crawley
09.2019 - 10.2019
  • I have worked front of house for both of these events, providing customer service and meeting the needs of the exhibitors.

Favorite Chicken Shop
Crawley
02.2019 - 07.2019
  • Customer service and Taking orders.

Education

Event Management Diploma -

04.2025

TQUK Level 2 Certificate - Digital Marketing

TQUK
07.2024

Diploma in Cabin Crew - Level 2

Crawley College
Crawley
01.2021

Diploma in Travel and Tourism - Level 2

Crawley College
Crawley
01.2020

GCSE - Maths, English, English Literature, Science, Fine Art, RE, BTEC Level 2 Award Health and Social Care

Oriel High School
Crawley
01.2019

West Africa International School
The Gambia
01.2016

Skills

  • Customer service
  • Time management
  • Multitasking
  • Problem-solving
  • Empathy and patience
  • Attention to detail
  • Detail-oriented
  • Organizational skills
  • Quick thinking
  • Interpersonal skills

Additional Information

Fluent in Spanish, Awarded Certificate of Excellence for Babysitting & First Aid, Certificate of achievement General Data Protection Regulation (GDPR), Certificate of Excellence award for Mathematics, Certificate of unit credit level 2 Diploma in Travel and Tourism, Certificate of unit credit towards level 2 Diploma in Air Cabin Crew, Certificate of UK National Aviation General Awareness- Airside, Full blue pass for airside and landside, TQUK Level 2 certificate in Digital Marketing (RQF)

Hobbies and Interests

  • Drawing still life
  • Being with friends and family
  • Volunteering time to help others
  • Helping out in a charity for children in Africa

References

Available upon request

Timeline

Check-in Agent (optime Group)

EasyJet
04.2024 - 02.2025

Passenger Service Agent

British Airways
04.2023 - 02.2024

Lounge

One Resourcing Ltd (Gatwick Airport)
03.2022 - 03.2023

Smallbrook Care Home
10.2021 - 01.2022

Nurseplus Care Agency
01.2020 - 01.2024

B&M
09.2019 - 09.2021

Crawley Careers Fair, K2 Crawley and Gatwick Airport Jobs Fair, Arora Hotel, Crawley
09.2019 - 10.2019

Favorite Chicken Shop
02.2019 - 07.2019

Event Management Diploma -

TQUK Level 2 Certificate - Digital Marketing

TQUK

Diploma in Cabin Crew - Level 2

Crawley College

Diploma in Travel and Tourism - Level 2

Crawley College

GCSE - Maths, English, English Literature, Science, Fine Art, RE, BTEC Level 2 Award Health and Social Care

Oriel High School

West Africa International School
Mama Jawla Dibba