Malik J Palamar
Murcia
Summary
Hands-on systems and technology leader with 5+ years' experience managing high-budget software programmes and delivering secure, scalable IT infrastructure. Proven track record in auditing and improving complex systems ecosystems, leading stakeholder-aligned CRM and automation projects, and delivering clear execution roadmaps. Highly communicative, delivery-focused, and comfortable operating cross-functionally across marketing, sales, finance, and operations.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Project Manager
Raiffeisen Bank
Zurich
06.2020 - 09.2025
- Led complex software and infrastructure programmes across banking operations, managing project budgets ranging from €2M-€5M.
- Delivered enterprise upgrades to data safety systems, retiring legacy infrastructure and supporting migration to modern, secure environments.
- Managed security improvements focused on transaction monitoring and fraud risk reduction, strengthening internal controls and operational resilience.
- Supported the development of staff permissions and access management software, ensuring internal security protocols were followed and auditable.
- Sourced, built, and led a team of 12 software engineers, ensuring delivery quality, milestone planning, and stakeholder alignment.
- Served as a bridge between technical teams and senior leadership, translating complex technical work into clear roadmaps, risks, and decision points.
Systems & CRM Consultant (Contract)
Centaurion Consulting
Murcia, Spain
03.2025 - 11.2025
- Led CRM and automation strategy for an internationally operating wellness education brand delivering online certification programmes and live training intensives.
- Re-engineered student onboarding by converting long manual acceptance processes into structured automated workflows (registration steps, access instructions, tuition flow, required agreements).
- Designed lifecycle segmentation and tagging strategy to support personalisation, operational visibility, and reporting across the student journey.
- Built automated follow up sequences across email and SMS to increase activation and reduce support requests.
- Produced SOPs and internal documentation to support team wide adoption and reduce operational dependency on founders.
CRM & Systems Architect (Contract)
Centaurion Consulting
Murcia, Spain
01.2025 - Current
- Led discovery and systems planning for a multi-service clinic to replace fragmented tools and create a unified CRM and operations system.
- Designed a future state architecture covering customer/patient profiles, appointment workflows, check in/out processes, inventory tracking, revenue reporting, and surgical scheduling.
- Mapped data flows across website, scheduling, payments, email marketing, and internal systems to eliminate duplication and reduce manual admin.
- Partnered directly with leadership and finance stakeholders to define requirements, reporting needs, and phased implementation priorities.
- Built a practical roadmap balancing immediate quick wins with long term infrastructure and adoption planning.
WordPress Website Clean Up (Contract)
Centaurion Consulting
Murcia , Spain
04.2025 - 07.2025
- Took ownership of a WordPress website that had become expensive and complex to maintain, reducing ongoing monthly costs by simplifying the platform and removing unnecessary dependencies.
- Migrated critical website components into the CRM ecosystem, including payments, membership area, course access, forms, and key customer journeys.
- Rebuilt lead capture and form infrastructure inside the CRM to improve reliability, tracking, and automation readiness.
- Conducted data migration and list hygiene clean up, including removing spam and invalid email addresses, consolidating duplicate contacts, and standardising records across systems.
- Consolidated dispersed customer and lead data into a single CRM source of truth, improving segmentation, reporting, and operational visibility.
- Improved website structure and content organisation during the migration, contributing to stronger SEO performance and improved search ranking.
- Implemented integrations between the CRM and external tools to support smoother user experience and reduce manual admin.
- Increased website speed and load performance by optimising images, reducing plugin bloat, and streamlining scripts and templates.
- Improved data hygiene by standardising form pathways and ensuring consistent lead capture and tagging across key pages.
Education
MSc Software Engineering -
Fachhochschule St. Gallen
06.2016
BSc Computer Science -
University of Lucerne
05.2010
Skills
- CRM Replacement & Implementation Leadership
- Systems Architecture & IT Ecosystem Audits
- Automation Design & Integration (Marketing, Ops, Finance)
- Data Integrity, Migration Planning & Governance
- Security, Access Management & Risk Control
- Cross Functional Stakeholder Management & Communication
Certification
- Systems Engineering Certification — Jan 2026
- Full-Stack AI Software Engineering Certification — Nov 2025 – Apr 2026
- Strategic Foresight (Institute for the Future, IFTF) — Apr 2024
- Data-Driven Leadership (University of Glasgow) — Jan 2024
- Breathwork Instructor Certification (Breatheology) — Aug 2021
- Agile Project Management Certification — Feb 2019
Timeline
WordPress Website Clean Up (Contract)
Centaurion Consulting
04.2025 - 07.2025
Systems & CRM Consultant (Contract)
Centaurion Consulting
03.2025 - 11.2025
CRM & Systems Architect (Contract)
Centaurion Consulting
01.2025 - Current
Project Manager
Raiffeisen Bank
06.2020 - 09.2025
MSc Software Engineering -
Fachhochschule St. Gallen
BSc Computer Science -
University of Lucerne