MALENA WINOKUR
Barcelona
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Decisive and efficient person
easily adaptable. Excellent command of words
organized and proactive attitude
Overview
1
1
year of professional experience
Work History
Restaurant Assistant
Enrique Tomas
12.2022 - Current
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items with customers and suggested promotional items to increase sales.
Telephone Operator
SOSMATIC S.L.- CAMPAÑA ADAMO
11.2022 - 12.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Telephone Operator
KONECTA S L - IBERDROLA ENERGY CAMPAIGN
09.2022 - 11.2022
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
Education
Bachelor of Arts - BACHELOR'S DEGREE IN ACTING
Universidad Nacional De Las Artes
Argentina06.2022
EDUCACIÓN TERCIARIA - DANCE AND MUSICAL THEATER PERFORMER
Act&Art Carrea Integral De Teatro Musical Y Danza
Argentina09.2018
Escuela Media Emem N°7 - BACHILLER CON ORIENTACION EN COMUNICACIÓN SOCIAL Y
Maria Claudia Falcone D.E.9
Argentina12.2017
Skills
- Hospitality Management
- Collaborative Relationships
- Cash Register Operations
- Customer Loyalty
- Customer Service
- Customer Relations
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Restaurant Assistant
Enrique Tomas
12.2022 - Current
Telephone Operator
SOSMATIC S.L.- CAMPAÑA ADAMO
11.2022 - 12.2022
Telephone Operator
KONECTA S L - IBERDROLA ENERGY CAMPAIGN
09.2022 - 11.2022
Bachelor of Arts - BACHELOR'S DEGREE IN ACTING
Universidad Nacional De Las Artes
EDUCACIÓN TERCIARIA - DANCE AND MUSICAL THEATER PERFORMER
Act&Art Carrea Integral De Teatro Musical Y Danza
Escuela Media Emem N°7 - BACHILLER CON ORIENTACION EN COMUNICACIÓN SOCIAL Y
Maria Claudia Falcone D.E.9
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