Maite Moral Giménez
Polinya
Summary
Proven law enforcement professional with a strong background in emergency response and intercultural awareness. Skilled in de-escalating conflicts and improving community safety. Still, honest, unflappable and poised personality.
Resourceful individual focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. Approaches each situation with alertness, empathy and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements. Skillful at detecting inmate behavior or people needs. Hardworking and passionate middle-aged woman with strong organizational skills eager to help team achieve company goals and serve customers.
Eagerness to help and learn new skills and willing to seattle down abroad. Single and no children.
Overview
24
24
years of professional experience
Work History
Police Officer
Generalitat De Catalunya
2012.06 - Current
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Apprehended offenders and conducted interviews and interrogations.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Answered emergency calls for help from citizens and business owners.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Apprehended suspects, read their rights, and transported offenders to jail.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Handled citation and traffic violation paperwork.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Monitored criminal activity in community to identify suspicious activity.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Call Center Representative
Tourline Express (Shipping and Deliver Bussines)
2004.10 - 2010.01
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Responded to customer calls and emails to answer questions about products, services and complains.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to customer requests, offering excellent support and tailored recommendations to address needs. Demonstrating empathy
- Investigated and resolved accounting, service and delivery concerns,, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed, transmitted and filed delivery paperwork.
- Consulted with customers about delivery and order preparation requests.
- Inspected merchandise for damage and accuracy against order documents.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified load against delivery ticket before beginning every shift.
- Tracked delivery information, mileage, and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Followed company policies and procedures during shift.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Displayed very good communication and customer service skills.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Scanned and tracked packages for delivery accuracy and security.
- Reported package damage or delivery issues to driver for swift resolution.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Fostered positive working relationships with regular customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Bartender
Factory Tiberi SL
2004.04 - 2004.07
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Met with chef to review daily specials and menu changes.
- Communicated with kitchen staff to enable accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
Shop Assistant
Copy Sport S.A
2002.04 - 2002.10
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Helped managers with daily checklists and last-minute requirements.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Restaurant Waiter
Bar Piola
2000.07 - 2001.09
- Met with chef to review daily specials and menu changes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and organized dining areas for optimal guest experience.
Education
High School Diploma -
IES Estela Ibèrica
Santa Perpetua De Mogoda, Spain06.2006
Skills
- Well mannered serving customers and managing complains.
- Order Taking and Accuracy
- Guest Relations
- Manage stressful situations
- Willing following rules and superior orders.
- Service Quality
- Emergency planning and response
- Human relations
- Intercultural Awareness
- Wide flexibility dealing with emotionally unstable people.
- Safety improvements
- Report Writing
- Willing with changing shifts.
Languages
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Police Officer
Generalitat De Catalunya
2012.06 - Current
Call Center Representative
Tourline Express (Shipping and Deliver Bussines)
2004.10 - 2010.01
Bartender
Factory Tiberi SL
2004.04 - 2004.07
Shop Assistant
Copy Sport S.A
2002.04 - 2002.10
Restaurant Waiter
Bar Piola
2000.07 - 2001.09
High School Diploma -
IES Estela Ibèrica
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