Maina Pun
El Albir
Summary
Dynamic and results-driven hospitality professional with extensive experience in fine dining and upscale restaurant environments. Proven ability to elevate guest satisfaction through attentive, personalized service and strong team coordination. Highly skilled in upselling, menu knowledge, and maintaining exceptional standards of cleanliness and presentation.
Recognized for delivering memorable dining experiences in fast-paced settings while maintaining professionalism and attention to detail. A reliable and adaptable team player with excellent communication skills, a positive attitude, and a strong commitment to service excellence and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Bar Waiter
Fresh Urban Gastro Bar
Benidorm Ponente
04.2025 - 11.2025
- Collaborated with bartenders to streamline drink orders and improve service efficiency.
- Developed knowledge of cocktails, wines, and spirits to enhance guest recommendations.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
Restaurant Waiter
KATHMANDU RESTAURANT EL ALBIR
El Albir
06.2024 - 01.2025
- Facilitated exceptional customer experiences through proactive and responsive service delivery.
- Facilitated efficient food and beverage service to enhance overall customer satisfaction.
- Maintained cleanliness and organization of tables and service areas to enhance guest experience and operational efficiency.
- Purpose-Driven: Enhanced customer satisfaction by delivering attentive service to meet and exceed guest expectations.
Bar Waiter
Rara Bar
El Albir
10.2023 - 05.2024
- Provided exceptional customer service in fast-paced bar environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Waiter
Everest Spice Javea
Costa Nova,Javea
03.2023 - 09.2023
- Facilitated exceptional dining experiences by providing attentive and responsive customer service.
- Coordinated timely delivery of food and beverages across multiple tables to enhance customer experience.
Waiter/Manager
Himalaya Tandoori Moraira
Moraira
05.2019 - 02.2023
- Enhanced customer satisfaction by delivering exceptional dining experiences through proactive service.
- Managed order fulfillment operations to enhance guest satisfaction through reliable service.
- Managed daily cash transactions to uphold financial integrity and accuracy in record-keeping.
- Strengthened customer relationships to foster loyalty and drive repeat business.
- Addressed guest concerns to enhance satisfaction and strengthen customer loyalty through appreciation tokens.
- Managed daily operations to enhance customer satisfaction and ensure memorable dining experiences.
Waiter
Himalaya Tandoori Altea
Altea
12.2016 - 03.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Science -
Bidhya Mandir Collage
BaglungSkills
Fine Dining & Silver Service
Guest Experience Excellence
Upselling & Revenue Growth
Team Leadership & Coordination
Multitasking in High-Pressure Environments
Attention to Detail
Professional Communication
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Bar Waiter
Fresh Urban Gastro Bar
04.2025 - 11.2025
Restaurant Waiter
KATHMANDU RESTAURANT EL ALBIR
06.2024 - 01.2025
Bar Waiter
Rara Bar
10.2023 - 05.2024
Waiter
Everest Spice Javea
03.2023 - 09.2023
Waiter/Manager
Himalaya Tandoori Moraira
05.2019 - 02.2023
Waiter
Himalaya Tandoori Altea
12.2016 - 03.2019
Associate of Science -
Bidhya Mandir Collage