Mahamad Saho
Smethwick
Summary
Experienced in ensuring safe and timely transport for passengers while maintaining exceptional customer service. Capable of navigating various routes and handling unexpected situations with calm and precision. Committed to creating comfortable and enjoyable travel experience for all.
Focused on ensuring passenger safety and comfort with knack for clear communication and problem-solving. Possess friendly, approachable demeanour that fosters positive interactions with passengers. Adaptable and quick to learn, with strong commitment to punctuality and reliability.
Professional driver with proven track record in safely transporting passengers. Strong focus on punctuality, route planning, and ensuring passenger comfort. Known for effective teamwork, adaptability, and communication skills. Reliable and adept at responding to changing schedules and traffic conditions.
Overview
2
2
years of professional experience
Work History
Coach Driver
Johnson’s Coach
01.2024 - 04.2025
- Provided professional customer service, addressing passenger inquiries with courtesy and respect.
- Liaised with managers before shifts to obtain information on coach bookings.
- Operated vehicles in a safe manner, following highway laws and best driving practices.
- Transported passengers safely to various destinations across the UK, adhering strictly to scheduled timings.
- Maintained a clean and tidy vehicle interior to uphold company image and passenger satisfaction.
- Assisted passengers with special needs, ensuring a comfortable and secure journey experience.
- Read maps and GPS systems to plan the safest and most efficient routes for booked journeys.
- Collaborated with management to identify opportunities for service improvement and efficiency gains.
- Followed all national and local driving laws and regulations to ensure compliance and safety.
- Conducted pre-departure safety checks on the vehicle to maintain high standards of roadworthiness.
- Fostered a positive team environment, working collaboratively with colleagues to improve service quality.
- Reported any vehicle malfunctions immediately to the maintenance team for prompt repair actions.
- Logged driving hours, mileage, and fuel usage accurately for operational efficiency and compliance.
- Adapted quickly to changing weather conditions and road situations to ensure passenger safety.
- Ensured clients stayed safe throughout journeys by conducting safety checks before starting journeys.
- Implemented eco-driving techniques to minimise fuel consumption and reduce environmental impact.
- Helped customers load and unload heavy luggage into buses.
- Proactively assisted disabled passengers in boarding and exiting bus.
- Participated in regular training sessions to update driving skills and knowledge of transport regulations.
- Handled passenger queries with professionalism, providing timely information on schedules and services.
- Obtained PCV license from qualified driving instructors and CPC training.
- Conducted pre-and post-journey safety checks to maintain vehicle roadworthiness and passenger safety.
- Collaborated with control room staff to communicate delays or incidents, enhancing operational efficiency.
- Welcomed passengers with friendly smile, putting passengers at ease and providing enjoyable experience.
Coach Driver
Prospect Coaches
04.2025 - Current
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Addressed potential conflicts among passengers proactively, maintaining a calm atmosphere within the vehicle.
- Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
- Reduced fuel consumption with efficient route planning and adhering to speed limits.
- Managed emergency situations calmly, ensuring the well-being of passengers and minimizing disruptions.
- Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
- Fostered positive relationships with fellow drivers, sharing knowledge about local areas that can be helpful when navigating unfamiliar streets.
- Improved efficiency by assisting in training new drivers on company policies, procedures, and best practices.
- Provided clear communication regarding trip details to ensure passenger understanding of schedules and expectations.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured compliance with federal regulations by logging driving hours consistently following Department of Transportation guidelines.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Operated large vehicles in difficult urban and rural conditions.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Education
A-Levels -
Sandwell college
West Bromwich, West Midlands06.2019
Skills
Private hire services
Route planning and time management
Proficient in gps systems
Commercial driving licence holder
Vehicle inspection
School runs
Excellent customer service
Driver CPC
Pre and post safety inspections
Driver hours monitoring
Clean driving record
Calm under pressure
Public interactions
Safe driving practices
Passenger comfort care
Flexible working hours adaptation
Luggage assistance
Digital tachograph card holder
Passenger assistance
Safe driving
Punctuality
Defensive driving
Disability awareness
Traffic laws adherence
Passenger safety
Passenger interaction
Customer service
Problem-solving
Reliable and punctual
Valid Driver's license
Vehicle safety and maintenance
Traffic laws and regulations
Teamwork and collaboration
Teamwork
Pre-trip inspections
GPS navigation
Timeline
Coach Driver
Prospect Coaches
04.2025 - Current
Coach Driver
Johnson’s Coach
01.2024 - 04.2025
A-Levels -
Sandwell college