Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
Generic
MAGDALINE Mwebia Kibuuri

MAGDALINE Mwebia Kibuuri

Barcelona,BARCELONA

Summary

Extremely motivated to constantly develop skills and grow professionally. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Pristine Finance Ltd
07.2023 - 09.2024
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers
  • Provide quick resolution and excellent customer service to
    ensure all queries are handled professionally.
  • Follow up and provide end-to-end feedback to the customers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Coordinating and collaborating with other departments and
    vendors for holistic request fulfillment.
  • Analyzing common complaints, and problems and keeping
    updated logs of all logged issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

International Relations Office (Internship)

ESDi -ESDI Escola Superior De Disseny
01.2018 - 05.2018
  • Edited the University's English website
  • Managed Erasmus students' applications
  • International Networking for possible collaborations, managed to establish 2 from China
  • Did Market and competitor analysis for the university and came up with strategies to keep ahead of them
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Executive Secretary

Karatina University
10.2010 - 09.2017
  • Management of appointments for the Deputy Vice-Chancellor
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Supervision of junior staff - office of the Deputy Vice-Chancellor
  • Overseeing service delivery as per the university's service charter
  • Strengthened relationships with clients through attentive service and prompt issue resolution.
  • Overseeing the adoption of cost-cutting practices which lead to cutting expenses by more than 1/3.
  • Data analysis - customer feedback, complaints, and compliments for evaluation and continuous improvement
  • The team Leader our office in complying with ISO standards which led to University being ISO 9001:2015 certified
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Answered high volume of phone calls and email inquiries.

Education

Certificate - Office Administration

Monlau Centre
Barcelona, Spain
07-2024

MBA - Data Use in Bank Marketing

Autonomous University of Barcelona
Bellatera, Barcelona-Spain
10.2018

Bachelor of Management and Office Administration - Analysis of factors affecting staff training in a learning Institution

Mount Kenya University
Kenya
06.2016

Diploma in Secretarial Studies - How office layout affects staff performance

Nkabune Technical Training Institute
Kenya
01.2000

Skills

  • Exceptional communication and networking skills
  • Ability to work under pressure and multi-task
  • Ability to follow instructions and deliver quality results
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor

Additional Information

I have also done a number of career development courses all listed on my LinkedIn.

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Customer Service Representative

Pristine Finance Ltd
07.2023 - 09.2024

International Relations Office (Internship)

ESDi -ESDI Escola Superior De Disseny
01.2018 - 05.2018

Executive Secretary

Karatina University
10.2010 - 09.2017

Certificate - Office Administration

Monlau Centre

MBA - Data Use in Bank Marketing

Autonomous University of Barcelona

Bachelor of Management and Office Administration - Analysis of factors affecting staff training in a learning Institution

Mount Kenya University

Diploma in Secretarial Studies - How office layout affects staff performance

Nkabune Technical Training Institute
MAGDALINE Mwebia Kibuuri