Magdalena Khabzi
Lublin
Summary
I bring a wealth of experience in customer service and training across diverse industries. My journey has fostered self-reliance, teamwork, and a passion for continuous learning. I thrive on discovering new cultures and languages through travel, enriching my ability to connect with people from diverse backgrounds. I'm eager to apply my skills and adaptability to drive growth and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Collection Analyst
Publicis Re:sources
08.2022 - Current
- Managed a portfolio of delinquent accounts, effectively analyzing and prioritizing collection efforts.
- Conducted detailed financial analysis on customers to assess their ability to pay outstanding debts.
- Implemented and maintained collection strategies to minimize bad debt while ensuring compliance with company policies and regulations.
- Negotiated payment plans and settlements with customers to recover outstanding balances.
- Utilized automated collection software (SAP, GetPaid) and tools to streamline workflows and increase efficiency.
Senior Corporate Trainer
Concentrix
11.2021 - 07.2022
- Developed and delivered training programs for new employees, focusing on onboarding and company policies.
- Conducted workshops and seminars on various professional development topics, including leadership, communication, and time management.
- Provided one-on-one coaching sessions to employees to improve their skills and performance.
- Created training materials, including presentations, handouts, and e-learning modules.
- Evaluated training effectiveness through feedback surveys and performance assessments, making continuous improvements.
Customer Service Specialist
Concentrix
11.2019 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Festival Coordinator Assistant
Centrum Kultury
06.2019 - 10.2019
- Assisted in coordinating all aspects of the festival, including logistics, scheduling, and communication.
- Conducted research to identify potential film directors and distributors for festival film acquisitions.
- Sought out and established contact with film directors and distributors to negotiate film screening rights for the festival.
- Collaborated with the marketing team to promote the festival through various channels.
Copywriter
Elmax
09.2017 - 05.2019
- Managed product listings across various online shopping platforms and executed effective promotional and advertising campaigns on social media channels to drive sales and engagement.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Education
Master's degree - Roman Philology
John Paul II Catholic University of Lublin
Lublin06.2019
Bachelor's degree - Roman Philology
John Paul II Catholic University of Lublin
Lublin06.2017
Skills
- Multilingualism
- Excellent team player
- Instant interpretation
- Analytical reasoning
- Time management
- Software Skills: Proficient in a range of software applications, including:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
SAP for financial management and inventory control
GetPaid for efficient invoicing and payment processing
Zendesk for top-notch customer support
Salesforce for customer relationship management (CRM), including case management and data analysis
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Italian
Elementary (A2)
Timeline
Collection Analyst
Publicis Re:sources
08.2022 - Current
Senior Corporate Trainer
Concentrix
11.2021 - 07.2022
Customer Service Specialist
Concentrix
11.2019 - 11.2021
Festival Coordinator Assistant
Centrum Kultury
06.2019 - 10.2019
Copywriter
Elmax
09.2017 - 05.2019
Master's degree - Roman Philology
John Paul II Catholic University of Lublin
Bachelor's degree - Roman Philology
John Paul II Catholic University of Lublin
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