Magdalena Blachura
Summary
Dependable customer service representative with more than 10 years of experience. Eager to join company from international environment to support and maintain a high level of customer service. Strong background in good and effective communications. Dedicated to building strong relationships with customers and delivering positive outcomes.
Overview
14
14
years of professional experience
Work History
Representative
Itaka Travel Agency
2023.05 - Current
- Destinations: Majorca, Spain; Republic Dominican
- speeches and presentations for up to 100 people - planning, organizing and conducting meetings for customers
- sale of local excursions
- prepare sales reports
- customer service on spot
- solving current problems
- teamwork
Customer Service Specialist
Helton Estate Agency
2019.08 - 2021.09
- Maintaining relationships with regular customers
- Acquiring new customers
- Planning and coordination of formalities related to customer service
- Keeping full documentation of undertaken activities
- Prepare of monthly work reports
Representative
Itaka Travel Agency
2011.02 - 2019.06
- Destinations: Cuba, Spain: Majorca, Tenerife, Gran Canaria, Fuerteventura, Portugal: Madeira, Cyprus, Egypt: Sharm el Shaik, Taba
- Speeches and presentations for up to 100 people - planning, organizing and conducting meetings for customers
- Sale of local excursions
- Prepare sales reports
- Cooperation with the customer service center at the company's headquarters in Poland
- Customer service on spot - direct care of groups of about 250 people spending their holidays abroad in hotel resorts - broadly understood help in emergency situations
- Coordination of the implementation of the tourist event
- Solving current problems
- Teamwork
- Cuba, Spain: Majorca, Tenerife, Gran Canaria, Fuerteventura, Portugal: Madeira, Cyprus, Egypt: Sharm el Shaik, Taba
- Team award for 2nd place for the best increase in sales compared to the previous year
- Individual sales turnover above average
Head of destination service
Itaka Travel Agency
2015.12 - 2016.04
- Destination: Andorra - Barcelona
- Monitoring and coordination of tourist event for groups of 200 customers per week
- Duties of representative in sale of local attractions as well as assistance in solving current issues
- Andorra - Barcelona
- Sales increase by 100% compared to the previous year
Tour Leader
Itaka Travel Agency
2010.05 - 2012.10
- Destinations: Greece - Rodos, Spain - Majorca
- Conducting local excursions
- Providing substantive knowledge
- Acting as a interpreter of a local guide
- Planning and coordination of the entire excursion
- Greece - Rodos, Spain - Majorca
Education
Master - European Studies
Jagiellonian University
12.2010
Bachelor - Political Science
College of Banking and Finance
07.2008
Skills
- Excellent written and verbal communication skills
- Customer service and interpersonal skills
- Problem-Solving
- Public speaking
- Flexibility and adaptability
- Positive attitude and a willingness to learn
- Leadership and empathy
- Planning and organization
- Teamwork skills
- Driving license
Personal Information
Date of Birth: 10/17/86
Hobbies and Interests
- Travels
- Foreign languages
- Active, healthy lifestyle
- Psychology
Timeline
Representative
Itaka Travel Agency
2023.05 - Current
Customer Service Specialist
Helton Estate Agency
2019.08 - 2021.09
Head of destination service
Itaka Travel Agency
2015.12 - 2016.04
Representative
Itaka Travel Agency
2011.02 - 2019.06
Tour Leader
Itaka Travel Agency
2010.05 - 2012.10
Bachelor - Political Science
College of Banking and Finance
Master - European Studies
Jagiellonian University