Magda Purta
Barcelona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated, eager to apply time management and organizational skills in various environments.
Overview
6
6
years of professional experience
Work History
SAP Customer Master Data Administrator
Air Products
Barcelona
06.2021 - Current
- Maintain and control the Customer Master Data at customer group level, conditions, prices and discounts
- Enter data into the system of all promotions and price modifications requested by the Business
- Creating customer accounts.
Fashion Customer Representative
Webhelp
Barcelona
02.2021 - 05.2021
- Work directly with clients, shops, delivery companies by email, chat and phone to offer solutions for all their inquiries
- Solving customer issues, complaints and inquiries: account management, billing issues, product, delivery questions, website navigation etc
- Keeping customer satisfaction at the core of every decision and behavior.
Customer Experience Advocate - Disney +
Teleperformance
Barcelona
03.2020 - 10.2020
- Assist customers through phone and/or chat about account management, billing issues, content and basic site and application navigation
- Provide account and application support to clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
Administrative/Office Manager
GBSB Global Business School Barcelona
Barcelona
10.2018 - 12.2019
- Customer service and interpersonal communication as well as problem solving-skills via phone, email and face-to-face
- Advanced administrative support (preparing documents, sending, ordering etc)
- Managing, organizing and analyzing data from variety of sources
- In charge of organizing special events.
Account Manager Assistant
Natexo Spain
Barcelona
01.2018 - 08.2018
- Selection of the best campaigns to distribute on the databases
- Preparing mails kits to send to partners and setting-up send in a routing tool
- Updating results on the statistics platform and analysis of results
- Building and maintaining professional relationships with new and existing business partners
- Technical preparation of HTML kits for send-outs.
Education
Master: Product and Sales Management -
Bialystok University of Technology (Poland)
06.2017
Business Management -
University Politecnica de Cartagena (Spain)
06.2016
Bachelor: Management -
Bialystok University of Technology (Poland)
06.2015
Skills
- Salesforce CRM
- Customer Account Management
- Time Management
- Teamwork and Collaboration
- Multitasking
Languages
Polish
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
SAP Customer Master Data Administrator
Air Products
06.2021 - Current
Fashion Customer Representative
Webhelp
02.2021 - 05.2021
Customer Experience Advocate - Disney +
Teleperformance
03.2020 - 10.2020
Administrative/Office Manager
GBSB Global Business School Barcelona
10.2018 - 12.2019
Account Manager Assistant
Natexo Spain
01.2018 - 08.2018
Master: Product and Sales Management -
Bialystok University of Technology (Poland)
Business Management -
University Politecnica de Cartagena (Spain)
Bachelor: Management -
Bialystok University of Technology (Poland)
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