Mackenzie Wallace
Madrid
Summary
Experienced student support professional and educator with a positive attitude and meticulous attention to detail. Well-organized and resourceful with an adaptable, analytical nature and strong organizational skills. Experienced in admissions, managing high-volume, high-ticket sales from beginning to end, as well as program management. Skilled in ensuring smooth operations and exceptional service. Results-driven, successfully optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with an articulate communication style.
Overview
6
6
years of professional experience
Work History
Admissions Manager
Business & Language College, Spain
Madrid
01.2024 - Current
- Provided guidance and counseling to prospective students during the application process.
- Conducted outreach programs to increase awareness of the school's admissions offerings.
- Collaborated with faculty members to develop recruitment strategies that target specific student populations.
Student Coordinator
Business & Language College, Spain
05.2023 - Current
- Provided support to students by responding promptly to inquiries, and pairing them with custom learning initiatives.
- Monitored student progress and provided targeted support strategies.
- Improved measurements, performance metrics and overall student success by defining and articulating learning outcomes.
ESL Teacher
Madrid Ministry of Education
09.2018 - 05.2023
- Planned, delivered, and revised school-wide English curriculum for use in the bilingual classroom.
- Engaged students and boosted understanding of English material using focused instructional strategies and hands-on activities.
- Fostered bicultural appreciation and global learning by incorporating English language culture into course curriculum.
Learning Partner
Bansho
Remote
05.2021 - 05.2022
- Designed individualized homeschool curriculum and specialized learning interventions to target learning goals of K-6 student clientele.
- Implemented student-centered learning methods to best serve clients with learning differences such as dyslexia, ADHD, and autism.
- Utilized digital and technical tools to develop interactive and engaging lesson content for use in the virtual classroom.
Educational Content Creator
Bansho
Remote
10.2020 - 05.2021
- Designed and created educational mini lessons to address K-8 learning topics centered on standards-based curriculum.
- Utilized digital creation and editing tools in order to plan, produce and curate educational video shorts for use on Bansho's video library platform.
Education
Master of Arts - International Education
Universidad De Alcala
Madrid, Spain 06.2021
Bachelor of Arts - Psychology
University of California, Santa Barbara
Santa Barbara, CA06.2018
Skills
- Program Coordination
- Administrative Organization
- Marketing knowledge
- Student Advising
- Business Development
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Admissions Manager
Business & Language College, Spain
01.2024 - Current
Student Coordinator
Business & Language College, Spain
05.2023 - Current
Learning Partner
Bansho
05.2021 - 05.2022
Educational Content Creator
Bansho
10.2020 - 05.2021
ESL Teacher
Madrid Ministry of Education
09.2018 - 05.2023
Master of Arts - International Education
Universidad De Alcala
Bachelor of Arts - Psychology
University of California, Santa Barbara
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